Error: Font Size in Text Blocks
Sep 13, 2018
By
Robin Z
I have experienced this problem three times now. The font size will not adjust in text blocks and defaults to font size 16 pt. However, when previewing the course the font size displays at the actual size despite the drop down menu indicating it is size 16 pt.
- For example, in the attached file I pasted the caption as "plain text" and when I select the text and a font size it displays 16 pt. When I change it to 14 pt it still remains at 16 pt. In summary:
- The default caption size is not 16 pt. All text created or pasted as plain text uses the 16 pt font in edit mode as seen in the drop down menu.
- When I select the text and attempt to change it to 14 pt it remains at 16 pt.
- When I preview these same text blocks the actual (default) font size is displayed. In some instances, the desired font change takes place but in most cases the actual (default) font size shows, which was not reflected in either the display or the drop-down menu when editing.
- I have cleared my cache, logged out, restarted my computer and the problem does not seem to go away. It seems to last for several hours/days and then intermittently go away. Unfortunately, it is killing my productivity.
Has anyone else experienced this issue?
Thank you! Robin
8 Replies
Hi there Robin,
I can definitely understand your frustration! Does this problem happen in regular Text Blocks and in caption text within Image Blocks?
Also, what web browser are you using to author your Rise course? Is it one of these supported browsers?
Hi Alyssa,
Thank you for your response. The problem does happen in both regular and caption text blocks. Additionally, I am using the latest version of Google Chrome.
Thanks for those extra details, Robin. Here's a quick Peek into what I'm seeing on my side.
Could you record a similar Peek video to demonstrate what you're seeing? That would be super helpful!
Hi. I have the same problem. I cannot change the font in the text box, as there are no font sizes showing in the pull down menu. See attached screenshot. Has somebody figured out a solution?
Thanks
Sophia
Hi Sophia,
Your screenshot does not show the Rise 360 text editor.
Which Articulate product are you using?
Hi Karl. Thanks for your reply! I use storyline.
Hi Sophia, it doesn't look like you've selected a font so this might be the reason you can't select a font size. Can you try selecting a font and see if you can change the font size. The issue persists or if there are no fonts showing in the drop-down menu as well, please submit a case here and we'll work with you directly to resolve the issue.
useful information.