I had to switch laptops, one died. I started creating a course in Rise and I am not able to "edit" some of the lessons. Also if I close out and reopen I get a "Mischelle Walters is editing Course Name with two options to cancel or take control. Anyone else experience this??
Hi there, Mischelle. We want to make sure that only one of "you" is editing your lessons at a time. If you don't exit a lesson, and try to access it on another browser or computer, you'll see the Take Control option. You can click it and work as normal.
If you aren't able to edit a lesson at all, however, can you make a quick Peek 360 screencast and show me what happens? It'll be helpful to include the entire browser window, please!
It looks like you're using Internet Explorer to author the course, is that right?
Internet Explorer isn't a supported browser for authoring in Rise 360, so you'll want to use one of these supported browsers instead: Google Chrome, Firefox, Microsoft Edge, or Safari.
Internet Explorer may be set as the default browser on your computer. You can change the default browser to Chrome by following these steps:
On your computer, click the Start menu .
Click Settings.
Click System > Default apps.
At the bottom, under "Web browser," click your current browser (probably Internet Explorer).
In the "Choose an app" window, click Google Chrome.
Good morning Alyssa - I figured that was the issue, however I have to have IE as my default browser for other work applications. Is there a way to open Articulate in Chrome?
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HELP - my google chrome shut down and now I cannot get my Rise Course to load - the page spins and then times out. - Occasionally it will come back and say my computer id offline and it is attempting to reconnect, then it will timeout and we start all over again!!!
"We say what we mean, we do what we say, and we always get the job done."
Reliability Matters
----------------------------------------------------------------------
The information transmitted is intended only for the person or entity to which
it is addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination or other use of, or taking of any action
in reliance upon, this information by persons or entities other than the
intended recipient is prohibited. If you are not the intended recipient of this
message, please contact the sender and delete this material from this computer.
Computer Task Group, Inc.’s privacy statements may be found via
www.ctg.com/privacy-policy and www.ctg.com/privacy-shield.
Hi, Mischelle! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
13 Replies
Hi there, Mischelle. We want to make sure that only one of "you" is editing your lessons at a time. If you don't exit a lesson, and try to access it on another browser or computer, you'll see the Take Control option. You can click it and work as normal.
If you aren't able to edit a lesson at all, however, can you make a quick Peek 360 screencast and show me what happens? It'll be helpful to include the entire browser window, please!
https://360.articulate.com/review/content/fbc0ce78-f5b5-4953-8ca5-4821a29dabef/review
Hopefully I did it right!
I have both IE and Chrome on my laptop - some of my work applications require IE - I don't know how to get Articulate to automatically open in Chrome
Hi Mischelle!
It looks like you're using Internet Explorer to author the course, is that right?
Internet Explorer isn't a supported browser for authoring in Rise 360, so you'll want to use one of these supported browsers instead: Google Chrome, Firefox, Microsoft Edge, or Safari.
Internet Explorer may be set as the default browser on your computer. You can change the default browser to Chrome by following these steps:
Let me know if that helps!
Good morning Alyssa - I figured that was the issue, however I have to have IE as my default browser for other work applications. Is there a way to open Articulate in Chrome?
[http://www.ctg.com/ext-images/ctg.png]
Mischelle Walters
Sr. Learning and Development Specialist, HR
+1 716 888 3418
mischelle.walters@ctg.com
www.ctg.com
[Great Places to Work]
[Facebook] [Twitter] [LinkedIn]
"We say what we mean, we do what we say, and we always get the job done."
Reliability Matters
----------------------------------------------------------------------
The information transmitted is intended only for the person or entity to which
it is addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination or other use of, or taking of any action
in reliance upon, this information by persons or entities other than the
intended recipient is prohibited. If you are not the intended recipient of this
message, please contact the sender and delete this material from this computer.
Computer Task Group, Inc.’s privacy statements may be found via
www.ctg.com/privacy-policy and www.ctg.com/privacy-shield.
I'm in the same situation where I work, as we use IE for business purposes.
As you can only have one default browser, keep IE as the default.
When you need to work in Rise, manually launch Chrome and set https://rise.articulate.com/ as your home page.
Hi, Mischelle!
The best way would be to start by opening Chrome, then go to https://360.articulate.com/. You can access all the web apps that way.
Be sure to bookmark that page so you can reach it easily in one click!
HELP - my google chrome shut down and now I cannot get my Rise Course to load - the page spins and then times out. - Occasionally it will come back and say my computer id offline and it is attempting to reconnect, then it will timeout and we start all over again!!!
[cid:image001.png@01D60117.8A71FCD0]
[http://www.ctg.com/ext-images/ctg.png]
Mischelle Walters
Sr. Learning and Development Specialist, HR
+1 716 888 3418
mischelle.walters@ctg.com
www.ctg.com
[Great Places to Work]
[Facebook] [Twitter] [LinkedIn]
"We say what we mean, we do what we say, and we always get the job done."
Reliability Matters
----------------------------------------------------------------------
The information transmitted is intended only for the person or entity to which
it is addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination or other use of, or taking of any action
in reliance upon, this information by persons or entities other than the
intended recipient is prohibited. If you are not the intended recipient of this
message, please contact the sender and delete this material from this computer.
Computer Task Group, Inc.’s privacy statements may be found via
www.ctg.com/privacy-policy and www.ctg.com/privacy-shield.
Rise is down at the moment.
Hi Mischelle! I'm sorry for the trouble. We're having a look right now, and you can follow our status here!
Thank you
Have a great day
Mischelle
Thanks for this as well Karl!
Have a great day
Mischelle
Hi, Mischelle! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
This discussion is closed. You can start a new discussion or contact Articulate Support.