Having Copy and Paste issues


I am having trouble to paste text in Rise, either being from Word or even from Rise. In many places (knowledge check or even text panels), when I try to paste the text nothing appears. I can copy from Rise and paste in Word but can´t do the opposite way.

This problem started today. Can you help me with that? Anyone with the same issue? Thanks.


12 Replies
Amanda Schuster

I am experiencing this issue today. I pasted a sentence into my Rise course and now I cannot delete it. The cursor will not show up in any part of the pasted text, but it does all allow me to highlight it and change the color/bold...etc. This is only with new pasted items added today, I still can edit older items or type in sentences. Is anyone else experiencing this?

Kerry Goldsworthy

I have also had major issues today, copying and pasting text and images in tables into Rise from Word - step by step training documents with screen captures. I added 5 topics consecutively and the course seems to have crashed - it wont open from Chrome or the weblink for the course.

I created a second course and got to 6 topics and it has done the same thing, yet the course are still listed on my development page - but it doesn't open.

Is there perhaps an issue of a maximum load for content originating from MS Word?

We need to keep our original documents in synch with the online course content for stakeholder review/approval and version control purposes.

Tania Davis

Good morning Articulate. I can't seem to copy / paste or delete text in rise today. I seem to get one go at pasting or deleting text then it no longer works. I then have to shut the browser and open again. Very time consuming not to mention frustrating. Articulate you need to fix this super fast as Rise is useless without being able to copy and paste.