HELP!! Problem with Storyline slides in Rise

Hey Zoe! Really sorry you're having trouble viewing Storyline content in Rise! I see you also opened a support case--great move! Would you mind sending us the Rise "Share" link through this form? 

That will be help us get a better idea of what you're seeing. Thanks!

Thanks Alyssa, I have uploaded the share link as you have requested.

We would really like to get an answer about the above ASAP as we are currently using a trial version and were hoping to purchase subscription but if our users are going to experience problems viewing the content properly then this is obviously going to be a huge issue for us! 

Thanks

I understand, Zoe! We'll help you get this sorted out as soon as possible. You'll hear from one of our Support Engineers shortly!

Yes! We are also wondering about the 3-sided black and grey band around Storyline content in Rise on iPads. 

Hi Mickie!  This is what you might see in a mobile view of your Storyline block in Rise:

The Storyline block will include the responsive player, and depending on your .story size and your device size, Storyline slides might not fill the entire block, leaving black space at the top and bottom (rather than scaling or distorting your content).  

We're working on a new version of the responsive player for Storyline.  When it's released, test it out and see if you like the look better!  We're shooting for the next couple of months.

Thank you for the response! We look forward to the new version of the
responsive player.

One more question - is there an optimal .story size that works best in
Rise? We understand that the device size is beyond our control, but would
like to make the most of the space until the new player is released.

Thank you again.

*Mickie Quinn*
Senior Designer
Ithaca Content Architecture & Design LLC
120 W State Street, Suite 205
Ithaca, NY 14850
icadmedia.com

Hi Mickie,

We do not have recommendations on standard size, but you can adjust the width if needed:

Changing the Width of a Storyline Block:

1. In Rise, edit the lesson that contains the Storyline block.
2. Hover over the Storyline block and click the Edit button that appears.
3. When the sidebar opens, go to the Settings tab, then choose a Storyline Width from the drop-down list: Small, Medium, or Full Width.

Full documentation here.

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