How to keep the sharpness of a video, when importing it into a Rise Video Block ?

Hi Xavier, I'm sorry to hear your video appears blurry in Rise.  You can follow the recommendations in this article on best practices for videos in Rise. If your videos continue to appear blurry in your course, can you share a copy of your file so we can troubleshoot the issue for you?  If you prefer to send your file privately, you can upload it here. We'll review it and send you an update via email. Thanks!

Hello Lea,

I had read these recommendations, before reporting this issue.
I understand, that my original video conforms to these recommendations.

I have just submitted a support case,
to which I have attached the original video and the resulting one.

Thank you for your help,
XL

Hi Xavier,

We put our videos on Vimeo because:

• Videos are not processed by Rise
• We can easily replace videos without doing a new course export
• The SCORM file is much smaller because the video files are not part of the Zip file

Hi XL. To confirm, we are investigating why the video file size almost doubles when adding it to a Rise 360 lesson. We also have noted the decrease in quality for some HD videos when added to a course. I'll post any updates on these issues here in this discussion.

You can just replace the published video by Rise with your own until it's sorted out by Articulate (doubtful).

Karl Muller

We are having similar issues and our videos are also embedded in an external site (Wistia) and yet we are seeing the blurry videos and/or blurry first 4 seconds. It doesn't happen if we test with YouTube. Have you encountered this with VIMEO?

Hi Susan,

We have not experienced this problem in Vimeo.

Any updates on this issue? 

Hi there! Since this is an older discussion thread, let's start fresh. What kinds of issues are you seeing with your videos in Rise 360? Does your high-definition video look blurry in Rise 360?

Yes.  Embedding video from YouTube and users are reporting that the video is blurry unless you open in YouTube.

Hi Michael,

We see no quality difference if YouTube videos are played within Rise or directly on YT.

Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:

If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add _NOPROCESS_ to the name of your video file. It'll upload and display exactly as you saved it.

* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.

For more media best practices, check out this article!

Hi Crystal, 

I have added _NOPROCESS_ to the name of my file (I tried to put it before, after and also before and after) but that haven't changed the result. The outcome is the same, my video gets blurry when inserted in the Rise course I'm creating.

Hi Daphne,

Sorry to hear that the issue persists despite adding _NOPROCESS_ to your video filenames.

Are you inserting these videos into a Video Block in Rise, or some other block, like an Accordion or Process block?

We also recommend sharing a copy of this file with our support engineers so that we can investigate this issue further. You can create a support case here and share the video file.

Let us know if you need anything else!