I did my first Storyline block using a pick many question style. Most of the graphics were from Content Library. I've attached a screenshot from the preview window in Storyline. The images are all very clear. Here's the link to Articulate Review for comparison: https://360.articulate.com/review/content/a452186f-2447-4f46-b6ac-2f7061b8d2b7/review To me, this version is very fuzzy.
I did a side-by-side comparison of the two, and they look fairly similar to me. The left image is in Articulate Review in Chrome, and the right image is the screenshot. Is that similar to what you're seeing, or is it more blurry on your end?
Thanks to you both for the reply. And I apologize, as I misstated the issue. In Articulate Review, it looks great - very crisp and clear on its own. It's after it's been inserted into Rise that it's blurry. I'm not at the point of being ready to publish, but I've reviewed the whole project in Review and it's blurry.
Thanks for the link - I tested it as well in Chrome, Firefox and Safari. The Storyline block is a bit blurrier in Chrome, and we've seen some issues with Storyline/Chrome display based on changes Google made in a browser update. Our team is looking into what changes we can put in place within Storyline to accommodate this, and that is something we'll keep you posted on here in ELH. The supported Rise browsers are here, and although we don't have a preferred browser I know a lot of us use a combination of Chrome and Firefox.
In the meantime, you should be able to view Review and Rise content in IE11, but authoring in Rise is not supported in IE11. Do you see an error message when trying to open Review in IE11 or the page just doesn't load?
Because Rise authoring doesn't work with IE 11, I've changed my default to Chrome and don't even mess with IE. I've attached a screenshot of what happens in IE 11. It just sits there and does nothing. Same behavior with Rise (authoring) and with specific links to a file in review such as this: https://360.articulate.com/review/content/e2763e27-55a8-4f9a-8630-4028d5fc6947/review. That's fine. I just work in Chrome.
fyi I opened a ticket on this with the Articulate team and there appears to be no resolution. I tried a couple of adjustments and no luck. I cannot use IE 11 but my coworkers can, so it's not an endpoint issue. So I'll have to stick to Chrome.
I am having the same troubles with blurry images in Chrome but I assume that is because Rise is resizing the Storyline course (which is known to cause problems). The Articulate team are very much aware of this issue as it's been a bug for over a year now.
Here is a thread full of others who are waiting for a solution to this.
16 Replies
Hi Cheryl!
I did a side-by-side comparison of the two, and they look fairly similar to me. The left image is in Articulate Review in Chrome, and the right image is the screenshot. Is that similar to what you're seeing, or is it more blurry on your end?
Hi Cheryl. Can you let me know on what browser or device you're seeing that loss of quality with your Storyline block in Rise?
I did a quick test, and even at full width, my block managed to stay as crisp as when I compare in Articulate Review.
Thanks to you both for the reply. And I apologize, as I misstated the issue. In Articulate Review, it looks great - very crisp and clear on its own. It's after it's been inserted into Rise that it's blurry. I'm not at the point of being ready to publish, but I've reviewed the whole project in Review and it's blurry.
I shared the whole Rise file with this block. See the section on Product Diversity here: https://rise.articulate.com/share/Xw-FydO-FzyiHBZotKTgPieUKfWmDp-J and let me know what you think.
Thanks so much for any thoughts.
Cheryl
Hi Cheryl,
I tried it in Chrome and it does look blurry, but then I tried it in Edge and it does not look blurry. No idea why, but it seems browser related.
Tim, thanks so much for taking a peek. I don't have a lot of browser choices here at work, but I tried the same thing and you're right.
Isn't Chrome the Articulate preferred browser? I can't open anything from Review or Rise in IE.
Hi Cheryl,
Thanks for the link - I tested it as well in Chrome, Firefox and Safari. The Storyline block is a bit blurrier in Chrome, and we've seen some issues with Storyline/Chrome display based on changes Google made in a browser update. Our team is looking into what changes we can put in place within Storyline to accommodate this, and that is something we'll keep you posted on here in ELH. The supported Rise browsers are here, and although we don't have a preferred browser I know a lot of us use a combination of Chrome and Firefox.
In the meantime, you should be able to view Review and Rise content in IE11, but authoring in Rise is not supported in IE11. Do you see an error message when trying to open Review in IE11 or the page just doesn't load?
Thank you for looking for a fix to the blurriness issue.
No error message. It just doesn't load.
Thanks, Cheryl.
Could you take a screenshot of the exact Internet Explorer version you're using? This is the version I'm using.
Also, would you mind sharing a link to a piece of content that does not load for you in Internet Explorer 11?
Because Rise authoring doesn't work with IE 11, I've changed my default to Chrome and don't even mess with IE. I've attached a screenshot of what happens in IE 11. It just sits there and does nothing. Same behavior with Rise (authoring) and with specific links to a file in review such as this: https://360.articulate.com/review/content/e2763e27-55a8-4f9a-8630-4028d5fc6947/review. That's fine. I just work in Chrome.
And review behavior here
fyi just tried to watch this Peek video of yours in Explorer and same thing: https://360.articulate.com/review/content/422a233e-79b3-44bd-bbc9-7c18f99ae1ac/review
Hi Cheryl,
That's really strange! All of those links work great for me in IE11. Can you check with your IT team to be sure that these domains are allowed on your network?
I will, Alyssa. Thanks. I've done that before, but I know we're constantly changing things. I'll let you know!
fyi I opened a ticket on this with the Articulate team and there appears to be no resolution. I tried a couple of adjustments and no luck. I cannot use IE 11 but my coworkers can, so it's not an endpoint issue. So I'll have to stick to Chrome.
Using Chrome and moving away from IE11 isn't the worst thing in the world. 😉
Perhaps if things slow down, your IT team can work with you to resolve the IE loading issues, as it should work to view content (just not author it).
Let us know if you need anything else!
I am having the same troubles with blurry images in Chrome but I assume that is because Rise is resizing the Storyline course (which is known to cause problems). The Articulate team are very much aware of this issue as it's been a bug for over a year now.
Here is a thread full of others who are waiting for a solution to this.
https://community.articulate.com/discussions/articulate-storyline/fuzzy-text-and-images-sl360-in-chrome?page=7
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