Images will not upload - stuck uploading

Jun 08, 2023

I've run into a problem this morning. Images will no longer upload to the course I am working on nor can I swap images out for images from the stock library.

I have tested this on Chrome and Edge on two different computers.

I have tested this on multiple courses.

11 Replies

Marc Crawford

11 months ago06/08/23 at 9:58 am (UTC)

Same

Dave Wynn

11 months ago06/08/23 at 10:04 am (UTC)

Same here.

Chris Sheridan
Author

11 months ago06/08/23 at 10:12 am (UTC)

I have tested with two additional devices. No dice.

Cindy Holland

11 months ago06/08/23 at 10:21 am (UTC)

Same, tested a new file, duplicated a file. Tested in a number of different browsers no luck.

Maite Martinez

11 months ago06/08/23 at 10:31 am (UTC)

Same

sean batkin

11 months ago06/08/23 at 10:34 am (UTC)

Yeah - there is a problem here. Tried on all browsers, Mac, and PC, and varied images - just hangs. This needs an urgent address...

Caitriona Migieu Coade

11 months ago06/08/23 at 10:51 am (UTC)

Same here - glad to read it's not just me!! But it absolutely needs urgent address, I cannot work on anything this morning as a result

Caitriona Migieu Coade

11 months ago06/08/23 at 10:53 am (UTC)

I made sure to contact support on the matter just in case no one else did ;)

Chino Navarro
Staff

11 months ago06/08/23 at 1:04 pm (UTC)

Hi everyone.

We've identified an outage with Rise 360 where when you try to upload an image, it gets stuck uploading. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!