In Reach 360, what actions trigger email sends to learners and can I suppress them?

Feb 23, 2024

I have a client who wishes to import a list of learners into Reach but does not want that import action to trigger any sort of email send from the Reach account. I do not see a way to suppress email sends from Reach but would like to do so. Also, is there a resource to check to see exactly what actions an admin or manager might do in Reach that would trigger Reach to send an email? Thank you.

(also posting in Rise 360 as I do not see a Reach 360 area to post this in.)

1 Reply
Jose Tansengco

Hi Katy, 

Thanks for reaching out!

I went ahead and opened a support case on your behalf so we can get you in touch with our dedicated Reach 360 team. They're experts at anything involving Reach 360 and will be able to help you with your inquiry. You're in good hands, and someone from our team will be in touch shortly!