Inserting template gets stuck every time?

Hi folks! I'm really sorry you're encountering this issue.  We have this documented as a possible software bug, and we'll share updates in this thread if we have news. Hang tight! 

Same here, I need to delete it, refresh the page, scroll to the place, add the template again. sometimes a few times till it "catches". The "fix" mentioned two years ago clearly doesn't address the issue.

Just checking in, this started happening again today....have to clear cache, restart browser and sometimes this will help....other times I have to walk away for a while then it works.

This continues to be a major problem for our organization.

When we build our courses, we seldom use the block library, as we have created custom versions of each block type.

As a result 99% of the blocks we insert into a new Rise course comes from the Block Template library.

So every time inserting an item from the Block Template library fails two or three times in succession, it has a major impact on our productivity. 

We simply cannot afford the time it takes to redo inserting a block template over and over until it randomly decides to finally work.

Thanks for sharing that impact, Karl. I'm sorry for the impact to your team's productivity. We're exploring what is causing this performance slow down, and we'll share here when we know more.

Karl, can you determine if there's any difference in behavior if you're loading templates using the "all authors" filter  as opposed to filtering to a single author? Thank you!

I know you asked Karl, but I'm facing the same issue, so I can chip in.

For me trying to filter the blocks by name can cause server error and "sorry something went wrong" - and back to the main page.
The only filter that is more or less reliable is filtering by author - myself - I didn't notice any difference in template processing though: it's as likely to fail as with no filters.

Hi Crystal,

I'm the only person in our organization that may create templates that are shared with the team.

So I don't have any other authors to choose from to test this.

Grzegorz, thank you for sharing that information. I'm sorry for the slowdown with adding templates. We'll provide updates here as we can.

This issue still isn't fixed. Working in the UK we notice that it happens after 2pm. It works fine in the morning. Seems to be a site use issue.

We reload, clear cache, private browse and all tricks and it still doesn't fix.

This is exactly the challenge we have. Having to give up work for the day as blocks are hanging. 

It is still happening for me as well, and I also get the "sorry something went wrong" recently with exporting the course not just with inserting the template.  And done the same thing, clear cache, private browser etc...definitely slows down your work pace... 

This is definitely an ongoing issue for our organization.

Once an inserted block hangs it will never load. Delete it and recreate.

I would agree on a time of day impact.

See the problem less in the morning and seldom in the evenings.

Hey everyone,

Thanks for continuing to tell us your experiences. I have a couple of questions so we can continue to investigate a fix:

• Are you noticing that this happens if you add block templates to your lesson very quickly in succession?
• Also, if you're experiencing this issue, do you have a large number of block templates already? I realize "large" could be subjective, but if you've got a long list that you're scrolling though, we'd like to hear about it.

Thanks again.

Hi Hazel,

Q: Are you noticing that this happens if you add block templates to your lesson very quickly in succession?

A: Yes, inserting several block templates very quickly into the course will fail in most cases. I've found that once I've found the block template I want to use, hover over for two seconds before clicking it, will work most of the time.

Q: do you have a large number of block templates already?

A: Yes, we have a long list of block templates. Most frequently used templates are at or near the top of the list.

Another oddity I've seen, is that some block templates are more likely to fail, while others always seem to work.

Thank you, Karl! We'll investigate on our end and update this thread once we have more information.

This continues to be an issue. Deleting the loading block is not an option as the cancel link is not responding. Refresh, browser resets, and alternative browsers all net the same result. Fortunately, the preview does not display the broken template block. 

Hi Josh,

While Cancel does not work, the Delete button on the right does work. Click delete and recreate the block.

I've found that once I've located the block template I want to use in the library, then hover over it for two seconds before clicking it, will work most of the time.

Karl, thanks for the tip. Unfortunately, the delete button is not displaying for me either. 

Hi Josh,

I just discovered that the Delete button is no longer showing up for me either. I checked Chrome which I normally use and Edge, and the Delete button is missing from both browsers.

Checking the forums, several people are reporting that they are not seeing any block editing and settings buttons today, so something is going on that needs to be fixed ASAP by Articulate.

Just encountered this problem today, same as described by others in the forum. I found that while the Delete button does not show up, it is still active. I hovered over where it should be (extreme top right) and my cursor changed to clickable link. I clicked and the block deleted. No restarts, resets, cache clearing. Just click the invisible delete button. Hope this helps.

Hi Pete,

That tip worked.

I seldom complain about Rise functionality (or the lack thereof) , but needing to click on invisible buttons is seriously stretching it.

Agreed. But better than rebuilding the lesson (which I was about to do after not finding a solution here). Glad it worked for you, too.

Worked for me too. Thanks Pete!