I am looking for some help if anyone might know the answer.
We currently use SSO login and seem to run into a situation where we have a few learners who have multiple accounts on Reach 360 because their emails changed. Is there is a way we can take the two duplicate learner accounts and merge them together along with all their progress?
Hi Ariana, thanks for your question! While there isn't a way for us to "merge" two Reach 360 learner records into one, we can update the old email address to the new address, then archive the duplicate user account.
We'll reach out to you via email to get the information on these learners who have duplicate accounts, and we'll get this sorted out for you!
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Hi Ariana, thanks for your question! While there isn't a way for us to "merge" two Reach 360 learner records into one, we can update the old email address to the new address, then archive the duplicate user account.
We'll reach out to you via email to get the information on these learners who have duplicate accounts, and we'll get this sorted out for you!