Hi, I was working with one course and something happened. Now two lessons are blocked. When I try to open them I get announcement "Virpi Rantala is editing and lesson's name". I try to choose take control but nothing happens.
I managed to duplicate whole course, but the problem remains with course copy. So what should I do?
I'm going to start a support case for you - stay tuned for an email from Support@articulate.com so that we can look at what's happening with your account and Rise course!
I see that Gren and you have been in touch and she let you know at the end of last week that this was resolved. You should be able to take control of the lesson and continue editing. Let me know if you run into any issues with that.
4 Replies
Hi Virpi,
I'm going to start a support case for you - stay tuned for an email from Support@articulate.com so that we can look at what's happening with your account and Rise course!
Thank you! I managed to open another lesson, but the other one is still blocked.
-Virpi
Our team will be in touch as soon as possible, but feel free to let me know if you need anything else here.
Hi Virpi,
I see that Gren and you have been in touch and she let you know at the end of last week that this was resolved. You should be able to take control of the lesson and continue editing. Let me know if you run into any issues with that.
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