Logging into Rise - Issue this morning

Hi Frazer,

As stated in several threads about this topic, Rise is down.

See https://www.articulatestatus.com/  

Select SUBSCRIBE TO UPDATES to be notified when Rise is back up.

I get the same thing. I have a presentation tomorrow and needed to update a course. I'm so distressed. I saw another post  in the community that said the system is unavailable.

Hello everyone,

Articulate 360 apps are back up and running normally now. We're sorry for any difficulty this caused!

Let us know if you still have issues, and we'll work closely with you.

Hi, I see you're indicating all apps are up and running again. I haven't been able to log into Rise since yesterday, I just checked again and still getting a 504 gateway timeout error or an error page telling me to clear my cache, which I've done. 

I have cleared cookies, and am getting two different errors every time - sometimes it is the clear cache error and sometimes it is the 504 Gateway Time-out error.

Still not working for me. I've cleared cache and history in both Chrome and Safari. Getting same messages in both places: "There was an error logging you in; please try again. You may need to clear your browser cache first."

Rise isn't working for me. I'm getting a bad gateway message. I've been working on it all day and suddenly can't get access.

Still not working for me.

Writing this comment today, March 7th at 748am pacific and Rise 360 cannot be accessed. We keep on getting Gateway Time-Out messages. 

Still not working at this moment in time!

Still not working!

Still not working for me either. I was in first thing this morning (EST)

When sent a direct link to a course being developed in RISE360, I can access that particular course, but if I try to get out of that course to go into another one, I am getting the same messages as everyone above has indicated.

I have experienced the bad gateway message and the clear browser cache message

Hi everyone,

I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

Hello everyone,

We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!