I've created a package using Rise 360 which utilised the matching type. It's already been approved by my customer. However, when I published on our webserver, all questions utilising this question type do not work. My customer is not using an LMS. They just need a shareable link.
The bug mentioned in the discussion you linked happens when viewing a published Rise 360 course from your local computer, not when it is hosted on a web server.
Did you host the output file on a web server before testing it? Does the same problem happen when testing the Share link?
Thanks, Arleen. Since the problem is happening when you test the Share link, would you be willing to send that link to us? We'd love to test it from our side. We'll keep it private and delete it as soon as we're done testing.
Hi Arleen! It looks like Angelo made some new discoveries in your case, and he reached back out to you. Let us know if you have any questions about what he shared!
Thanks for letting me know. I'm doing our own investigation on our webserver and I'll reach out to Angelo again once I learn more. Appreciate your time looking into my case.
I am now having the same issue using the matching type quiz. When I publish the product for LMS, the submit button is not working. This happened in another of my products as well. It tests okay in Review, but once exported for LMS, the submit button won't work.
We are having the same issue too - when a course is stored on a separate web server to the LMS the matching quiz submit and the exit button do not work. Whereas they do work when the same item is stored on the same web server as the LMS. This seems to be a common problem. Please can you advise why this is happening.
Hi there, Skill Boosters. I am seeing the same behavior when I host my Rise 360 SCORM output on a regular web server (Amazon S3). When hosting the web output on web, or the same SCORM output in an LMS environment, the content works as expected.
I'm documenting this behavior, and we can update you here with a fix once released. Thanks for pointing this issue out!
Hi there, Susan. I'd like to confirm if you're exporting for LMS and then hosting the package on a web server as opposed to an LMS. If so, we're seeing the same thing, and we've tagged this conversation to updated with any fixes. For now, you can export for web to host your content on a web server.
If that's not the case, can you please privately share your output with us here using the attachment field, and we can have a look at your circumstances? Thank you!
Hi, everyone! Good news -- we fixed the issue where a matching quiz question wouldn't submit when the LMS output was hosted on a web server (not on an LMS).
To take advantage of this fix, please export your course again. Let us know if you continue to have trouble with this!
12 Replies
Hello, Arleen!
The bug mentioned in the discussion you linked happens when viewing a published Rise 360 course from your local computer, not when it is hosted on a web server.
Did you host the output file on a web server before testing it? Does the same problem happen when testing the Share link?
Hi Alyssa
Thanks for your response. In answer to your question, yes and yes.
Thanks, Arleen. Since the problem is happening when you test the Share link, would you be willing to send that link to us? We'd love to test it from our side. We'll keep it private and delete it as soon as we're done testing.
If that works for you, please open a case here.
Hi Alyssa
I've opened a case and your team responded saying this is still a known issue with no workaround for now. Thank you for looking into my query.
Hi Arleen! It looks like Angelo made some new discoveries in your case, and he reached back out to you. Let us know if you have any questions about what he shared!
Hi Alyssa
Thanks for letting me know. I'm doing our own investigation on our webserver and I'll reach out to Angelo again once I learn more. Appreciate your time looking into my case.
Thanks for the update, Arleen! Please let us know what you find out!
I am now having the same issue using the matching type quiz. When I publish the product for LMS, the submit button is not working. This happened in another of my products as well. It tests okay in Review, but once exported for LMS, the submit button won't work.
We are having the same issue too - when a course is stored on a separate web server to the LMS the matching quiz submit and the exit button do not work. Whereas they do work when the same item is stored on the same web server as the LMS. This seems to be a common problem. Please can you advise why this is happening.
Hi there, Skill Boosters. I am seeing the same behavior when I host my Rise 360 SCORM output on a regular web server (Amazon S3). When hosting the web output on web, or the same SCORM output in an LMS environment, the content works as expected.
I'm documenting this behavior, and we can update you here with a fix once released. Thanks for pointing this issue out!
Hi there, Susan. I'd like to confirm if you're exporting for LMS and then hosting the package on a web server as opposed to an LMS. If so, we're seeing the same thing, and we've tagged this conversation to updated with any fixes. For now, you can export for web to host your content on a web server.
If that's not the case, can you please privately share your output with us here using the attachment field, and we can have a look at your circumstances? Thank you!
Hi, everyone! Good news -- we fixed the issue where a matching quiz question wouldn't submit when the LMS output was hosted on a web server (not on an LMS).
To take advantage of this fix, please export your course again. Let us know if you continue to have trouble with this!