MP4 Player controls all appearing as rectangles

Jun 12, 2023

Hello! When we load the Rise content onto our servers, we're suddenly looking at a bunch of rectangles instead of the traditional player controls. Does anyone know how to resolve?

bad

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3 Replies

Christopher Santos
Staff

11 months ago06/13/23 at 5:18 am (UTC)

Hi Eric,

This could be an issue with the network or computer you are using. Is there a chance you can view your Rise content from a different computer or network?

You can also try uploading your course to a different web server and see if the behavior appears there as well. You can also try clearing your browser cache, then restarting your browser to see if it helps.

Eric Etkin
Author

11 months ago06/13/23 at 1:03 pm (UTC)

Thank you, but this is still occurring across multiple PC/users, different network, different server, different browser. On Firefox, I'm noticing the rectangles have text in them: F101, F10C, F1O8, F107.

11 months ago06/14/23 at 12:39 pm (UTC)

Hi Eric,

Thanks for trying out the steps that Chris recommended! I'm sorry to hear you're still seeing the error. We'd like to take a closer look at this issue. Kindly open a support case here, and our support engineers will reach out to work with you directly. Thanks!