In the past when I have used the Multimedia Attachment Block, the attachment (a .pdf doc) has opened in a new tab/window upon clicking on it.
In my most recent creation, the attachment (again a .pdf doc) downloads upon clicking. Does anyone know if that's a change in the uploaded document settings, a change in Rise settings, or a change in my computer/browser settings?
Rise 360 used to attach a unique identifier to files in the attachment block, resulting in extra characters added to the beginning of the file name. We made an improvement to remove the identifier, ensuring that extra characters were not added to the file name when the learner downloads the file.
For the browser to open a file in a new tab, it has to find the file by its real name, which includes the extra characters. Now that we've removed the extra characters from the file name, the browser will automatically download the file.
Let me know if you have more questions about that!
I'd like the attachment to open in a new tab - is there a way to force Rise to open the attachment in a new tab rather than downloading?
Bob Karl * Education and Training Analyst - Golden Brewery
P.O. Box 4030 * Mailstop BC420 * Golden, Colorado * 80401
Robert.Karl@MillerCoors.com * 303.277.5569
'You can't stop the waves but you can learn to surf'
Hey there, Bob. There's not a way to open the attachments at this time.
Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
So that I am clear about this, in RISE 360, if I put a PDF in the multimedia block, it will open in the course player and not a separate window (?). Because in the course I've built, the pdf opens in my LMS's mobile app, but there isn't a way to close the PDF and return to the course. I cannot find that option if it is there. So my learners are having to exit from the course and reopen in order to get the PDF to close. Does this sound right?
Hi, Linda. Are you adding the PDF using a multimedia embed block (with a URL or an iframe embed code), or are you using the attachment block?
If you're using the attachment block, the PDF should download to the device. We support viewing Rise 360 courses directly in mobile browsers, so the LMS mobile app may be contributing to the different viewing experience.
Is the goal for the PDF to be viewed by folks taking your course, or do they need to download a copy?
Hi! I am attaching the PDF in the block, no iFrame. It is an optional piece of reading material. They don’t have to view it, but if they do (by clicking it), it opens – but the course disappears and all that remains open is the PDF. I hope that is answering your question. The steps to insert the block are Multimedia > Attachment. When I preview in RISE360, via browser, the attachment opens in a new tab - ideal. So, I suspect, as you mentioned, that our mobile app is overriding something. Looks like I need to remove all the optional attachments. Bummer. Thanks for the reply! Linda
The only other workaround I would recommend would be to embed the PDF if you have online hosting available to you. There are free hosting options online, but you'll want to consider how secure the PDF content needs to be!
Hi there, Judi. Are you asking about why files you share using the attachment block download instead of open in a new browser tab?
Many folks told us that when their learners downloaded assets from the attachment block, they needed to retain the original file name. This meant that we changed the way those files are stored in the course, and that prevents it from opening in a new tab.
If that's not your question, just let me know. I'll be happy to help you out!
Hello, Genevieve. I’m sorry you ran into that error! Please try deleting the attachment block, then adding a new one. If the PDF still will not upload to the new attachment block, try clearing your browser cache.
11 Replies
Great question, Bob!
Rise 360 used to attach a unique identifier to files in the attachment block, resulting in extra characters added to the beginning of the file name. We made an improvement to remove the identifier, ensuring that extra characters were not added to the file name when the learner downloads the file.
For the browser to open a file in a new tab, it has to find the file by its real name, which includes the extra characters. Now that we've removed the extra characters from the file name, the browser will automatically download the file.
Let me know if you have more questions about that!
I'd like the attachment to open in a new tab - is there a way to force Rise to open the attachment in a new tab rather than downloading?
Bob Karl * Education and Training Analyst - Golden Brewery
P.O. Box 4030 * Mailstop BC420 * Golden, Colorado * 80401
Robert.Karl@MillerCoors.com * 303.277.5569
'You can't stop the waves but you can learn to surf'
Hey there, Bob. There's not a way to open the attachments at this time.
Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
So that I am clear about this, in RISE 360, if I put a PDF in the multimedia block, it will open in the course player and not a separate window (?). Because in the course I've built, the pdf opens in my LMS's mobile app, but there isn't a way to close the PDF and return to the course. I cannot find that option if it is there. So my learners are having to exit from the course and reopen in order to get the PDF to close. Does this sound right?
Hi, Linda. Are you adding the PDF using a multimedia embed block (with a URL or an iframe embed code), or are you using the attachment block?
If you're using the attachment block, the PDF should download to the device. We support viewing Rise 360 courses directly in mobile browsers, so the LMS mobile app may be contributing to the different viewing experience.
Is the goal for the PDF to be viewed by folks taking your course, or do they need to download a copy?
Hi! I am attaching the PDF in the block, no iFrame. It is an optional piece of reading material. They don’t have to view it, but if they do (by clicking it), it opens – but the course disappears and all that remains open is the PDF. I hope that is answering your question. The steps to insert the block are Multimedia > Attachment. When I preview in RISE360, via browser, the attachment opens in a new tab - ideal. So, I suspect, as you mentioned, that our mobile app is overriding something. Looks like I need to remove all the optional attachments. Bummer. Thanks for the reply! Linda
Gotcha; thanks for those details, Linda.
The only other workaround I would recommend would be to embed the PDF if you have online hosting available to you. There are free hosting options online, but you'll want to consider how secure the PDF content needs to be!
How is this an improvement? :(
Hi there, Judi. Are you asking about why files you share using the attachment block download instead of open in a new browser tab?
Many folks told us that when their learners downloaded assets from the attachment block, they needed to retain the original file name. This meant that we changed the way those files are stored in the course, and that prevents it from opening in a new tab.
If that's not your question, just let me know. I'll be happy to help you out!
Hey there, I'm trying to upload a PDF but couldnt. I keep getting this message that says error. Could you please advise?
Hello, Genevieve. I’m sorry you ran into that error! Please try deleting the attachment block, then adding a new one. If the PDF still will not upload to the new attachment block, try clearing your browser cache.
Please let us know if that makes a difference!