Multiple Font Bugs
Apr 30, 2021
Hey there, since today we have multiple problems with our costumized font in Rise and even in some cases after we exported the file and uploaded it to our LMS. Firefox and Safari are not able to display the costumized font while we are working on it with Rise. In Safari the font is displayed in bold. In Firefox the costumized font is replaced by the standard-font Times New Roman. The costumized font works perfectly fine in Chrome. But after the export and LMS-upload of one Rise File (Tin Can), the costumized font is displayed wrong in all browsers. Additionally, the problem has arisen that texts placed next to a graphic can no longer be edited.
13 Replies
I'm having the same issue. I tried to upload a new custom font and it doesn't even save my settings. It's still showing up as Times New Roman.
Same issues, all fonts in Rise 360 showing as Times Roman as from today
+1 I'm having the same issue.
We are having the same issue and I personally reported it to the Articulate support team. To do so just write an email to the following adress: articulate.support@articulate.com
In the last email regarding this issue the support team said that they have logged my case as "software bug", adding the following statement: "Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve".
Hope they´ll catalogue this bug as a high priority so they can resolve it as soon as they can for our own good.
Same issue! Hoping this can be fixed sooner rather than later as it impacts the look and feel of our modules quite strongly.
Hi All - Thanks for bringing this to our attention. We're on it!
Thanks. I'm experiencing the same issue.
Hi everyone, while we're working on this issue, we'll keep our status channel updated as well. We're sorry for the trouble!
Hi, everyone! Your custom fonts should now appear correctly in Rise 360. Please reach out if you have any more trouble with this!
I am having trouble - when I bold text it thinks it's bold but I do not seeit as bold....
Hi Marci, I am sorry to hear about your text not appearing as bold. What font are you using? Is the issue happening in Rise 360 itself, or is it only happening when you export the course?
Chino,
It's in Rise 360.
I started with a previous Rise course (that we are updating) and I copied saved that as a new course. Since we now use our custom font I went and changed that in settings. Whenever I bolded something it wasn't showing up as bold.
So I started a new course and copied most of the lessons into the new course and now the bold is showing up.
Appears I found a hack that appears to be working.
Warm regards,
Marci Sheer
Marci Sheer
Learning & Development Specialist
Medical Operations Training Team
msheer@wlgore.com
T +1 623 234 5247 M +1 480 532 1207
W. L. Gore & Associates, Inc.
Together, improving life
PO Box 2400
Flagstaff, Arizona 86003-2400
United States
gore.com
[https://www.gore.com/sites/g/files/ypyipe116/files/2017-03/Gore
Hi Marci, I am thrilled to hear that the bold format is working in a new course. Awesome job on figuring that out.