We’ve just released a powerful new feature in Rise 360: closed captioning. Now you can upload closed caption files to videos to make your content more accessible.
It’s easy to add closed captions to your Rise 360 courses. Just click Edit and select Manage captions in any block that showcases a video. Select the language, and then add your file. You can add as many languages as you like.
Hello! I shared the course on 2/28, i must have done it incorrectly. Thank you for letting me know that you did not receive it! I will send it again right now. :)
I've got the original captions .vtt file, so I'm not looking to simply get a copy of the captions.
I was thinking more that including the captions in the pdf would be more useful to the end user, rather than just an image of the video, they would be able to get some useful information on the video content by reading the captions.
That's how we used to provide the transcript before CCs were possible in Rise, now that they are available, we are using them instead as they are the best accessibility option.
I'd rather not have to have the same content in twice or an alternative version of the module just for print variations.
Hi! When I export my course to SCORM and upload it to our LMS (SumTotal), the captions are not displaying when I launch the course from SumTotal. Are there any settings I need to change to ensure that the CC is included in the SCORM package and will be visible when launched from the LMS? Thanks!
Hello, I loaded captions to multiple videos in my Rise course. Then I published the course for the web and hosted it on our server. I also published a SCORM 2004 4th edition for our LMS. The captions work perfectly on our LMS. But when you access the course via our web servers, the captions do not work. Any thoughts?
Hi, Hayley — I would suggest testing your SCORM output file in another LMS environment, like SCORM Cloud. Then you can compare the behavior in SCORM Cloud to your LMS experience to try to parse out Rise 360 issues versus LMS issues. We are happy to help you with that testing if you'd like to share your output file!
Hi, Jeffrey — When you published your course for Web, did you follow these steps? Did you make any changes to the published output file before hosting it on your web server?
Hi Alyssa! Yes, I did follow those instructions exactly. I did not make any changes to any files when I uploaded to our server. I even verified that the caption files were in the assets folder. The video player shows that there are captions, but when I select “English” the captions do not appear on the player.
Hi Cari-Ann, Articulate's support suggested the following and it fixed our issue:
"Since it works in the Share link, publishing to an LMS and another webserver like AWS. Please check with your admin and see if adding VTT as a MIME type in your web server will resolve the closed captions issue in your Rise course."
150 Replies
Hi MacKinzie,
Thanks for opening a case about this issue! That's a smart move — our Support Engineers are well-equipped to solve these kinds of problems!
My teammate, Renson, reached out to you on 2/28/20. He would love to see your course in action.
Renson will receive the URL and respond back with his findings!
Hello! I shared the course on 2/28, i must have done it incorrectly. Thank you for letting me know that you did not receive it! I will send it again right now. :)
Thanks, MacKinzie!
I see the link and the output file you shared. Renson will reach back out to you soon!
I can't find this feature in the Edit for my videos...?
Hi Kristen!
Hover a video block or an interactive block with a video, then click the Edit button that appears in the upper left corner of the block.
Next, click the small Edit link to the right of the video, and you'll see Manage Captions in the dropdown.
Is there a way to have the closed captioning on by default in Rise videos?
Hello, Carlos!
Video closed captions are turned off by default, and learners can turn them on and select their preferred language when they're ready.
Would it be possible to use the closed captions in the pdf export?
Currently, there is just an image of the video preview, if the video has closed captions, including them in the pdf would be more helpful.
Hello, David!
While you won't see the closed caption text in a PDF export, you can easily download caption text by following these steps:
Hi Alyssa,
I've got the original captions .vtt file, so I'm not looking to simply get a copy of the captions.
I was thinking more that including the captions in the pdf would be more useful to the end user, rather than just an image of the video, they would be able to get some useful information on the video content by reading the captions.
Amazing! I came to the Articulate Community just now to post asking about closed captions! :)
That makes sense, David! Thanks for your feedback!
Hey David,
alternatively, you can insert the subtitle into an accordion directly below the video so that it is also displayed in PDF.
That's how we used to provide the transcript before CCs were possible in Rise, now that they are available, we are using them instead as they are the best accessibility option.
I'd rather not have to have the same content in twice or an alternative version of the module just for print variations.
Hi! When I export my course to SCORM and upload it to our LMS (SumTotal), the captions are not displaying when I launch the course from SumTotal. Are there any settings I need to change to ensure that the CC is included in the SCORM package and will be visible when launched from the LMS? Thanks!
Hello, I loaded captions to multiple videos in my Rise course. Then I published the course for the web and hosted it on our server. I also published a SCORM 2004 4th edition for our LMS. The captions work perfectly on our LMS. But when you access the course via our web servers, the captions do not work. Any thoughts?
Hi, Hayley — I would suggest testing your SCORM output file in another LMS environment, like SCORM Cloud. Then you can compare the behavior in SCORM Cloud to your LMS experience to try to parse out Rise 360 issues versus LMS issues. We are happy to help you with that testing if you'd like to share your output file!
Hi, Jeffrey — When you published your course for Web, did you follow these steps? Did you make any changes to the published output file before hosting it on your web server?
Hi Alyssa! Yes, I did follow those instructions exactly. I did not make any changes to any files when I uploaded to our server. I even verified that the caption files were in the assets folder. The video player shows that there are captions, but when I select “English” the captions do not appear on the player.
Here's the project loaded to our server: http://services.brandman.edu/cii/1248/teacher-credential-program/index.html
Thanks, Jeffrey! You're right - I can't see the closed captions when I view your course.
Would you mind sending our team your course Share link and the web output file? We'd love to take a closer look.
If that works for you, please open a case here.
Hello, wondering if there was a solution to the issue that Jeffrey was having. We are having the same issue, and wondering how to fix it.
Hello, Cari-Ann! I took a peek into Jeffrey's case, and it looks like the issue he was seeing was related to his web server configuration.
We'd be happy to take a closer look at your course! If that works for you, please send us your Share link by opening a case here.
Hi Cari-Ann, Articulate's support suggested the following and it fixed our issue:
"Since it works in the Share link, publishing to an LMS and another webserver like AWS. Please check with your admin and see if adding VTT as a MIME type in your web server will resolve the closed captions issue in your Rise course."
Thank you Alyssa and Jeffrey. I will give the MIME type a try!
How long does it take to upload a .VTT file? The video is roughly 3 minutes long. It just continues to say uploading....
I tried importing the same .VTT file into Storyline and it worked immediately. Any help identifying why I can't import my captions to Rise?
Hello, Jamie!
Would you mind sharing your video file and the .VTT file with our team? We'd love to test it from our side.
If that works for you, you can share those files with us privately here.