Full screen icon in videos disappears after adding closed caption using labeled graphic


In my rise course, I have a labeled graphic section and added videos on each marker. I added closed caption files, which show up perfectly fine, but the full screen icon disappeared! 


Other videos in the course are working fine with closed caption. 

Do you know what has gone wrong?



1 Reply
Crystal Horn

Hi there, Bahareh. I do see that the full screen option gets bounced off when CC are available. I have reported this issue to our QA team, and we'll update you here if we make a change or if we have new info to share.

As a workaround, is it possible for to you host the video on another platform (YouTube, Vimeo, etc) and embed it? A quick test with a YouTube embed code worked on my end!