Thanks for submitting a case to our support team. Looks like Mark is requesting a copy of your course for troubleshooting. Can you include the imported and translated XLIFF file? This should help us investigate the issue you are experiencing.
Hi Nickie! I'm sorry to hear that you encountered an issue translating your course.
I see that my colleague Phil worked with you and go the issue sorted out. Should you have other questions or concerns, please don't hesitate to reach out to us. Have a good one!
In checking their cases, it looks like they both have different reasons for what caused their issue in the first place.
Regarding your issue, can you share the original and translated XLIFF files with us by creating a case? We'll update you and delete the files as soon as we are done with the investigation.
5 Replies
Hello there,
Thanks for submitting a case to our support team. Looks like Mark is requesting a copy of your course for troubleshooting. Can you include the imported and translated XLIFF file? This should help us investigate the issue you are experiencing.
I am having this exact issue as well. Any recommendations on getting the file to process?
Hi Nickie! I'm sorry to hear that you encountered an issue translating your course.
I see that my colleague Phil worked with you and go the issue sorted out. Should you have other questions or concerns, please don't hesitate to reach out to us. Have a good one!
Hi Angelo! I'm having the same problem as Sinapi Team and Nickie, could you share what did they do to fix it? thanks!
Hi Diego,
In checking their cases, it looks like they both have different reasons for what caused their issue in the first place.
Regarding your issue, can you share the original and translated XLIFF files with us by creating a case? We'll update you and delete the files as soon as we are done with the investigation.