Problems with mp4-files in Rise
Mar 25, 2021
We have problems playing mp4-files in Rise? No problems when using Internet Explorer, but problems when using Chrome and Edge.
What do we do?
Mar 25, 2021
We have problems playing mp4-files in Rise? No problems when using Internet Explorer, but problems when using Chrome and Edge.
What do we do?
5 Replies
Hi Mette! May I know if you exported your Rise course to an LMS and then you're getting that error when viewing in Internet Explorer?
Hi Hazel. When I export my Rise to a LMS, I get the error in Chrome - not Internet Explorer....
Hi Mette! I hope you're doing well. So sorry I typed in Internet Explorer instead of Chrome.
I’m happy to let you know that we just released an update last 3/17 that fixes the issue where users sometimes see a "The media could not be loaded" error when viewing a Rise course with a video. More details in our Rise 360 version history:
https://articulate.com/support/article/Rise-Version-History
You'll need to re-export your file and re-upload the affected courses to your LMS for the fix to take effect.
Let me know if you're still encountering issues!
Hi Hazel. We still have problems with mp4-files in Rise (Chrome):
Do you know if Google Chrome is supported and/or which version of Google Chrome ?
So sorry to hear that you're still getting the same error, Mette. We recommend using the latest version of Chrome. For more browser information please visit this link.
If you are still having problems, would you be able to share your video(s) and your Rise course with us so that your support engineers can take a look? You can do that by opening a case here.