Republished Courses No Longer Report Scores to LMS

Apr 24, 2017

I've republished courses that reported the score to the LMS before and now they are not reporting the score at all. This is happening in all of my larger courses with knowledge checks and a final assessment. I am publishing as SCORM 1.2, Track using quiz result (final assessment), Reporting Passed/Failed. In Blackboard, it says "Need Grading" and shows a score of zero. This doesn't happen with smaller courses with only one knowledge check so far. I've tested it in SCORM Cloud and the score was not reported there either. Again, these courses worked perfectly and reported the scores when I published them previously back in February.

17 Replies

Justin Grenier
Staff

7 years ago04/24/17 at 2:43 pm (UTC)

Thanks for the heads-up, Veronica. We're investigating this problem now, and we'll let you know what we find.

Thorn Farms
Author

almost 7 years ago04/29/17 at 3:40 pm (UTC)

Hi Justin

Can you please update me on this? I really need to export my courses.

Thanks,

Veronica

Ashley Terwilliger-Pollard
Staff

almost 7 years ago05/01/17 at 2:12 pm (UTC)

Hi Veronica,

I see that this issue is still with our QA team, and it looks like you have a Support case for it as well? I'm checking with my team today and will get back to you as soon as I can.

almost 7 years ago05/01/17 at 2:18 pm (UTC)

Thanks Ashley!

Thorn Farms
Author

almost 7 years ago05/03/17 at 12:03 pm (UTC)

I am really hoping this gets resolved soon. I ran some more tests in Blackboard and Moodle. It appears to be related to having more than one quiz. All of my courses have more than one quiz, and I am desperate for this to be fixed!! I hope this helps.

Ashley Terwilliger-Pollard
Staff

almost 7 years ago05/03/17 at 4:16 pm (UTC)

Thanks Veronica - I can see our team is doing some additional testing on your case with Gren. If you'd like to share some additional examples with her that'll help us with our testing.

Thorn Farms
Author

almost 7 years ago05/04/17 at 1:02 pm (UTC)

Ok, I've tested it in both Blackboard and Moodle. When there is only one quiz (within a block), it appears to report the score. When there is more than one, it doesn't (it now says "In Progress" in Blackboard instead of "Needs Grading", but in Moodle there is no indication that it was attempted at all).

I tried several tests in which I would add and remove blocks, activities, parts, etc. The only culprit seemed to be the extra quizzes. Once I remove all the quizzes so that only one remains, it works. But as I said before, my courses have several quizzes.

I'm using SCORM 1.2, passed/failed, and track using quiz results. Let me know if I can be of any further help.

Ashley Terwilliger-Pollard
Staff

almost 7 years ago05/04/17 at 1:23 pm (UTC)

Thanks Veronica for the additional information - and within the Blocks, you're using a knowledge check correct? I passed this information along to Gren so that she can test those scenarios too.

Thorn Farms
Author

almost 7 years ago05/04/17 at 1:59 pm (UTC)

Yes, that's correct.

Thanks!

almost 7 years ago05/08/17 at 11:13 am (UTC)

So Gren has been able to replicate the issue and has sent it to the Engineering team. Please know that this issue has had a very significant impact on my work. I've been asked to make changes and cannot until this is fixed. Will it be prioritised to be fixed in the next update?

Ashley Terwilliger-Pollard
Staff

almost 7 years ago05/08/17 at 5:44 pm (UTC)

Hi Veronica,

Thanks - I saw that Gren noted this as a high priority issue for you and has shared it with our QA. We'll keep you posted here and as a part of your Support case with any updates!

almost 7 years ago05/08/17 at 7:27 pm (UTC)

Super, thanks Ashley!

Thorn Farms
Author

almost 7 years ago05/09/17 at 11:48 am (UTC)

I see that an update has been added to Rise Version History, May 8, 2017 with Fixed: Courses with block lessons wouldn't send completions to an LMS.

However I've re-exported and tested it 3 times and it still isn't reporting. :(

Screen_Shot_2017-05-09_at_12.44.08.png

Ashley Terwilliger-Pollard
Staff

almost 7 years ago05/09/17 at 1:15 pm (UTC)

Hi Veronica,

Sorry for any confusion! That fix did get pushed out - but the issue our team identified with your course goes a bit deeper. Our team is looking into a more specific behavior based on your report where the completion and score are not sent to the LMS if you have 2 or more quizzes in your Rise course.

I'm going to check in with the team this AM about that issue - so I'll be in touch as soon as possible!