Rise 360 Course Doesn't Load

May 29, 2019

I have been trying to start a new course in Rise 360, however, the screen has been sitting at "Your course is loading." for an extremely long time. I have refreshed, had colleagues try and they are getting the same result. Is the website experiencing problems? This is not a course that has any content in it yet so it should not have a problem loading. Any ideas?

24 Replies
Alyssa Gomez

Hey Brielle! Thanks for letting us know what's going on. 

Our status page shows that all systems are operational, so you shouldn't have any issues creating a new Rise 360 course.

You had the right idea to open a case. My colleague, Anna, is taking a look as we speak! She'll reach out to you soon to gather more information from you. Keep an eye out for an email from her. 😊

Irina Poloubessov

Hi Brielle,
I have the same issue and support has answered me:
"Before we received similar issues where loading a Rise content takes time. The cause of it was, the content had a history of having pasted images. Now that method is not allowed by design."

Meaning, paste-in images into the text paragraph elements (and not using the Rise own image blocks)