I have been trying to start a new course in Rise 360, however, the screen has been sitting at "Your course is loading." for an extremely long time. I have refreshed, had colleagues try and they are getting the same result. Is the website experiencing problems? This is not a course that has any content in it yet so it should not have a problem loading. Any ideas?
Hey Brielle! Thanks for letting us know what's going on.
Our status page shows that all systems are operational, so you shouldn't have any issues creating a new Rise 360 course.
You had the right idea to open a case. My colleague, Anna, is taking a look as we speak! She'll reach out to you soon to gather more information from you. Keep an eye out for an email from her. 😊
Hi Brielle, I have the same issue and support has answered me: "Before we received similar issues where loading a Rise content takes time. The cause of it was, the content had a history of having pasted images. Now that method is not allowed by design."
Meaning, paste-in images into the text paragraph elements (and not using the Rise own image blocks)
Hi again, Irina! I shared some insight on how text and image blocks function behind the scenes in this similar discussion. We can keep the conversation going there, if you'd like!
I´m having the exact same situation, once the scorm is exported to moodle and load it, it shows the message: "Your course is loading" and it never loads.
I´ve already opened a case, because it´s affecting my work! Please help!
Hi Carlos. I see Vevette is working with you in your case -- you're in good hands! I'm sorry your work is impacted. We'll do the best we can to get you up and running as quickly as possible.
Hi Emily and John! You may have seen that the Rise 360 course dashboard was not loading. We’ve resolved the issue, and we’re monitoring the situation carefully. We’re sorry for the interruption!
Same here. It seems the homepage won't load, but I can go into my browser history and open individual Rise courses to edit, but my history doesn't tell me what each one is.
Hi there, Luis and Bob! I'm sorry for the trouble. We're working on this issue of the Rise 360 dashboard not loading. You can follow our status page here.
And we'll post updates here once we're back up and running.
I'm also unable to get beyond "Your content is loading" today Oct. 31 5:20 pm ET. Please notify when this is resolved so I can get some work done. Thanks!
Hi, everyone. The Rise 360 dashboard is not loading for some users, but Rise 360 Share links are still working. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. So sorry for the trouble!
Hi, everyone. The Rise 360 dashboard is not loading for some users, but Rise 360 Share links are still working. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. So sorry for the trouble!
Good news, everyone! The Rise 360 dashboard should load correctly again. Thanks for your patience with us, and we're monitoring the situation carefully.
24 Replies
Hey Brielle! Thanks for letting us know what's going on.
Our status page shows that all systems are operational, so you shouldn't have any issues creating a new Rise 360 course.
You had the right idea to open a case. My colleague, Anna, is taking a look as we speak! She'll reach out to you soon to gather more information from you. Keep an eye out for an email from her. 😊
Hi Brielle,
I have the same issue and support has answered me:
"Before we received similar issues where loading a Rise content takes time. The cause of it was, the content had a history of having pasted images. Now that method is not allowed by design."
Meaning, paste-in images into the text paragraph elements (and not using the Rise own image blocks)
Hi again, Irina! I shared some insight on how text and image blocks function behind the scenes in this similar discussion. We can keep the conversation going there, if you'd like!
I´m having the exact same situation, once the scorm is exported to moodle and load it, it shows the message: "Your course is loading" and it never loads.
I´ve already opened a case, because it´s affecting my work! Please help!
Hi Carlos. I see Vevette is working with you in your case -- you're in good hands! I'm sorry your work is impacted. We'll do the best we can to get you up and running as quickly as possible.
Hello,
I am having a similar problem right now. My content on Rise 360 is taking forever to load and once refreshed, is has not loaded back.
Please help!
I am having the same problem
Hi Emily and John! You may have seen that the Rise 360 course dashboard was not loading. We’ve resolved the issue, and we’re monitoring the situation carefully. We’re sorry for the interruption!
Thank you very much! I appreciate it!
Hi, has the rise.articulate site crashed? Why doesn't my content load? It doesn't do anything, the page is frozen! 😣 Please help.
Same here. It seems the homepage won't load, but I can go into my browser history and open individual Rise courses to edit, but my history doesn't tell me what each one is.
Hi there, Luis and Bob! I'm sorry for the trouble. We're working on this issue of the Rise 360 dashboard not loading. You can follow our status page here.
And we'll post updates here once we're back up and running.
Hello Luis, Bob, and Crystal,
I'm also unable to get beyond "Your content is loading" today Oct. 31 5:20 pm ET. Please notify when this is resolved so I can get some work done. Thanks!
Same. This error began on
Oct. 31 @3:55CST.
Hi, everyone. The Rise 360 dashboard is not loading for some users, but Rise 360 Share links are still working. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. So sorry for the trouble!
Hi, everyone. The Rise 360 dashboard is not loading for some users, but Rise 360 Share links are still working. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. So sorry for the trouble!
Not a great start to the start of a working day - Sydney AU
also not loading for me :(
Keep track of the issue status here and/or signup for email updates.
https://www.articulatestatus.com/
I think I fixed it, hit refresh.
Good news, everyone! The Rise 360 dashboard should load correctly again. Thanks for your patience with us, and we're monitoring the situation carefully.
Thank you.
Has this gone down again?
Working normally for me.