I have been trying to start a new course in Rise 360, however, the screen has been sitting at "Your course is loading." for an extremely long time. I have refreshed, had colleagues try and they are getting the same result. Is the website experiencing problems? This is not a course that has any content in it yet so it should not have a problem loading. Any ideas?
Hey Brielle! Thanks for letting us know what's going on.
Our status page shows that all systems are operational, so you shouldn't have any issues creating a new Rise 360 course.
You had the right idea to open a case. My colleague, Anna, is taking a look as we speak! She'll reach out to you soon to gather more information from you. Keep an eye out for an email from her. 😊
Hi Brielle, I have the same issue and support has answered me: "Before we received similar issues where loading a Rise content takes time. The cause of it was, the content had a history of having pasted images. Now that method is not allowed by design."
Meaning, paste-in images into the text paragraph elements (and not using the Rise own image blocks)
Hi again, Irina! I shared some insight on how text and image blocks function behind the scenes in this similar discussion. We can keep the conversation going there, if you'd like!
I´m having the exact same situation, once the scorm is exported to moodle and load it, it shows the message: "Your course is loading" and it never loads.
I´ve already opened a case, because it´s affecting my work! Please help!
Hi Carlos. I see Vevette is working with you in your case -- you're in good hands! I'm sorry your work is impacted. We'll do the best we can to get you up and running as quickly as possible.
5 Replies
Hey Brielle! Thanks for letting us know what's going on.
Our status page shows that all systems are operational, so you shouldn't have any issues creating a new Rise 360 course.
You had the right idea to open a case. My colleague, Anna, is taking a look as we speak! She'll reach out to you soon to gather more information from you. Keep an eye out for an email from her. 😊
Hi Brielle,
I have the same issue and support has answered me:
"Before we received similar issues where loading a Rise content takes time. The cause of it was, the content had a history of having pasted images. Now that method is not allowed by design."
Meaning, paste-in images into the text paragraph elements (and not using the Rise own image blocks)
Hi again, Irina! I shared some insight on how text and image blocks function behind the scenes in this similar discussion. We can keep the conversation going there, if you'd like!
I´m having the exact same situation, once the scorm is exported to moodle and load it, it shows the message: "Your course is loading" and it never loads.
I´ve already opened a case, because it´s affecting my work! Please help!
Hi Carlos. I see Vevette is working with you in your case -- you're in good hands! I'm sorry your work is impacted. We'll do the best we can to get you up and running as quickly as possible.