Pie chart in rise is a fraction of actual size in published course. See comparison in attached files. This just started happening and it is repeating in all five courses as well as new courses (test). ›
I see that you've opened a support case as well. Smart move! You're in excellent hands working one-on-one with our support engineers and they should be reaching out to you shortly!
In the meantime, would you mind sharing more details on:
Which type of device was being used when you observed this issue (desktop or mobile)?
What is the operating system of the device being used?
Does the behavior occur across multiple browsers, or is it local to one?
Thanks for your reply. I am on an iMac, IOS operating system using Google Chrome—it seems to be all browsers and it is impacting all five courses which were developed simultaneously. They were just fine until a couple of days ago.
I deleted the chart block and rebuilt, added and removed dividers, placed in different position, etc. and nothing seems to work.
Client is waiting to release files—any thing I can try while waiting for engineering?
I see that you've connected with my colleague Mcgem through your case. As Mcgem shared, this behavior is related to a bug causing Pie Charts to be rendered smaller when previewed if preceded by a Continue Block.
I don't have any workaround to share at this time, but I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. Thank you for your patience. Sorry if this has been slowing you down!
It looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
5 Replies
Hi Francesca!
Sorry to hear you've run into this setback!
I see that you've opened a support case as well. Smart move! You're in excellent hands working one-on-one with our support engineers and they should be reaching out to you shortly!
In the meantime, would you mind sharing more details on:
Thank you. Looking forward to hearing from you!
Thanks for your reply. I am on an iMac, IOS operating system using Google Chrome—it seems to be all browsers and it is impacting all five courses which were developed simultaneously. They were just fine until a couple of days ago.
I deleted the chart block and rebuilt, added and removed dividers, placed in different position, etc. and nothing seems to work.
Client is waiting to release files—any thing I can try while waiting for engineering?
Hi Francesca!
Thanks for sharing the extra details!
I see that you've connected with my colleague Mcgem through your case. As Mcgem shared, this behavior is related to a bug causing Pie Charts to be rendered smaller when previewed if preceded by a Continue Block.
I don't have any workaround to share at this time, but I've linked this discussion to the bug report and will provide updates as soon as a fix is in place. Thank you for your patience. Sorry if this has been slowing you down!
Thank you.
Francesca Contini
Fabbrica Consulting
Synergy Sales Training
Mobile 408.315.0480
fran@fabri.com
Hi Francesca!
It looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Have a great afternoon!