Our company has created a set of instructional coursew using Rise and exported them to use on a local server. We are asking our learners to load the courses on their mobile or tablet devices and that works without issue. However, what we have found is that it takes up to, or, over a minute to load the initial front page of the course.
Once the course is loaded it runs smoothly. We have tested access through multiple connections both internally and externally to our company and we always have the same slow load result.
Any insight on how to optimize this would be greatly appreciated.
I tested it in all supported browsers for Rise 360, as well as on an iPhone. In each test, the main menu page of the course loaded after a few seconds.
Which web browser is causing the most issues on your side? You can easily find your browser version details by going to https://supportally.com/.
Thanks, Alyssa.
We've been directing people to use either Chrome, Firefox, or Safari.
I will take a look at the link you sent as well and test our network speeds. I'm starting to think it may be another issue.
Thank you for your time.
Mike
6 Replies
Hi there, Mike. We'd be happy to have a closer look if you'd like to share your exported web package with us here. Helpful details to include:
We'll delete everything when we're done troubleshooting.
Hi, Crystal.
Thank you for getting back to me.
I have attached a sample of diagnostic workflow we are teaching at the moment. Generally we have 4 to 5 lessons per course.
The external link for the attached course is as follows:
http://training.macdon.com/workbooks/windrowers/diag/index.html
This is a single lesson course, but still takes a few moments to load. This happens to all the courses we created (approximately 30 of them).
Regards,
Mike
Thanks for including the link, Mike!
I tested it in all supported browsers for Rise 360, as well as on an iPhone. In each test, the main menu page of the course loaded after a few seconds.
Which web browser is causing the most issues on your side? You can easily find your browser version details by going to https://supportally.com/.
Thanks, Alyssa.
We've been directing people to use either Chrome, Firefox, or Safari.
I will take a look at the link you sent as well and test our network speeds. I'm starting to think it may be another issue.
Thank you for your time.
Mike
Please keep us posted, Mike! If you think Rise 360 could be the culprit, we're here to help.
@mike did you ever figure out the source of the problem for this? We are running into the same issue.