Rise course won't start (button)

Hi Daniel,

Uh oh! Let's get a look at your course - can you tell me the course title?

Based on that and the Articulate ID you're using here in ELH (which seems to match your Articulate 360 Teams account) our team can look into the back end to see what's happening!

ah thank you Ashley. It's called "Linear Regression Unit".

Thanks Daniel - I'll be back in touch as soon as I can! 

Hi Daniel,

Your course should be all fixed now. 

Hi Ashley. I really appreciate that work. Thanks so much.

And yet...I would love to know what went wrong. I happened to have the cushion yesterday to be able to not work on that project and not show that project to a client, but we worry for the future. So what was the problem and how likely is the problem to repeat.

Again, thanks very much for the attention and relatively quick fix.

Hi Daniel, 

The issue the course ran into was a regression caused by a fix our team implemented, which caused the knowledge check block to be unreadable within our app.

In plain English, a hiccup in the system based on a fix we pushed out. The big take away is that your data wasn't at risk of being lost or corrupted. 

Ashley-

I have a rise module that is doing the same thing.  When I click "Start" button nothing happens, nothing tries to load. If I go down to course sections and click any of them, page scrolls to top, then nothing.

Could you assist me with this?

Thanks

Amy Pennington

Hi Amy, 

We can help you sort this out! Could you send the Rise "Share" link to me by clicking here?  

Also, does this happen in any web browser, or certain browsers in particular?

Got it, Amy! I'll send you an update soon. 😊

Hi Amy,

I was looking at this issue with our Product team, and we saw it's only the first lesson that you can't navigate to. I can click on any of the others to jump to that specific lesson. Can you tell me if that matches what you see?

Also, while you're editing the course - do you ever see the "Take Control" message?

Let me know what you find, and we'll keep looking under the hood while we wait to hear from you. 

Hi there, I work with Amy Pennington. To answer your questions:

- Yes, it's only the first lesson and Start Course button that don't want to work.

- When editing we have not seen the "Take Control" message displayed. 

Hi Dalton and Amy,

Thanks for that info. I talked again with my team this morning and they saw that your first lesson has no content in it, which is why it's not allowing you to proceed there. It appeared to be an embed lesson, so once you add an Embed item you should be good to go. Also, if you were to delete or remove that lesson entirely it would also solve it.

Let us know if you need anything else!