So I can open a module and it works perfectly and my colleague tries to open and she gets a blank screen. We also have a user that will open the module and complete the module and try open again and it gives her a blank screen, I then log in from my side on her profile and I can get it.
Please have your colleague open an incognito window in Chrome, then log into the LMS through that window.
Let us know if that makes a difference. If not, we'll connect you with our Support Engineers — they're well equipped to troubleshoot issues like these!
12 Replies
Hi there, Lauren! Here are some reasons why your learners might be seeing a blank screen, especially when using an LMS.
Let me know what you think!
Hi Crystal,
Thank you for reaching out!
We are using Chrome to launch from our LMS - would this be a similar issue?
Kind Regards
Hi Lauren!
Please have your colleague open an incognito window in Chrome, then log into the LMS through that window.
Let us know if that makes a difference. If not, we'll connect you with our Support Engineers — they're well equipped to troubleshoot issues like these!
Hi Alyssa,
Thanks for the message - sadly still not working.
Hopefully the support engineers will have an answer for us.
Kind Regards
Which LMS is it? I have seen this in learn upon when using Tincan files.
Hi there,
It is called Compass, created by Growth Engineering. We publish as Scorm
1.2 files.
Sorry, that docent help. I would try in Scormcloud and open a support case.
How do I open a support case? - can you not do this for me?
Must a send the file in question through in the Scormcloud?
This is the link for support
https://articulate.com/support/contact
Sorry I don't work for Articulate
Thank you so much! Appreciate it
Hi Lauren! I didn't see a support case for you, so I opened one on your behalf. Our engineers will email you soon with next steps!
Hi Alyssa,
Thank you so much! Appreciate it!
Kind Regards
This discussion is closed. You can start a new discussion or contact Articulate Support.