Hi, Just testing Rise on a normal Moodle instance and I keep getting a double scrollbar in the window. Tried 100% on the window dialogue but it still put a white bar at the bottom, which in turn creates a double scrollbaar for the user....not nice. See attached png.
Thanks for sharing an image showing the two scroll bars. Does Moodle embed the content inside a frame? That could be what's causing the duplication and odd scaling of the Rise content.
Have you tried maximizing the browser to see if those scroll bars disappear? I would also look at how the course appears when viewed at SCORM Cloud, as it's a standard for LMS testing. This article will get you started on setting up a course there!
Standard moodle instance = no difference. Have tried putting the window height and width to 100% and in a new window, no difference. Not sure what else I can change to make a change etc....
Hi again, Just seen this is most likely caused by the moodle theme we are running. Lots of complaints about this bug in earlier versions of moodle but as I run 3.2.2+ it must be the theme. Anybody know any better just let me know.
Thanks for the update - I know we've got a few Moodle users here in the E-Learning Heroes community, so hopefully they're able to help!
I also wanted to let you know it appears that you may have two Articulate IDs/ELH profiles - something to keep in mind as only one will be associated with your subscription for Articulate 360.
Hi Paul, did you ever resolve this issue with the two scroll bars? I am experiencing the same thing and have not been able to resolve it so far. My Moodle support say the issue is with Rise and Articulate say the issue is with Moodle.
Sorry to hear that you've run into an issue with this. I know this was an issue previously that was addressed and corrected as you can see here.
Are you able to replicate this behavior in SCORM Cloud or is the issue limited to your LMS? I know that helps pinpoint the project file vs LMS easily :)
Hello, I have this same issue in Moodle 3.3.1+. Did you ever find a fix for it? I'm really enjoying Rise and would like to use it but the double vertical scroll bars are a bit ugly looking.
Sorry you're running into this, too. Do you know if the double vertical scroll bars appear in other LMS environments, or is it happening only in Moodle?
If you'd like some help testing that, let me know!
Hi, I just tried my course on SCORM Cloud, it wouldn't let me upload a Scorm 1.2 file so I had to upload it as Scorm 2004. The extra scroll bar was not visible on SCORM Cloud which suggests it's a Moodle issue. Does anyone with Moodle experience know how to fix this?
I've viewed all posts on this topic but I'm having the same issue re double scroll bars. I know the Rise crew have stated this is fixed ... but not sure how it can be if I'm seeing it on Courses I'm creating today.
I'm not technical so unfortunately short-cuts as proposed in making changes to the CSS are not practical for me. Would therefore appreciate a solution that fixes this once and for all.
Also, I just thought I'd point out that when you respond directly from your email, your signature is appended to the message. You may want to pop in there and edit out any personal information that you don't want to share with the community.
Is there any update on this? We use Moodle and would like to use Rise courses, but when loaded as a SCORM package, we see the two scroll bars. Ideally there's no SCORM scroll bar and just one LMS scroll bar, with the SCORM dictacting the browser height. However we've been told it's very difficult to calculate the height dynamically.
That said, we're only using SCORM to track completion - Can the Web object export offer completion data somehow? All we need is complete/incomplete and maybe a quiz option.
Hi there, Fazzi. If the frame that Moodle is using to display your Rise 360 content is adding a scroll bar, have a look at your launch settings in Moodle. You might have the option to launch the course in a new browser window rather than in the LMS frame.
Web exports will not provide completion or quiz tracking for your course.
I have the same double scroll bar issue, after loading a Rise course in Moodle for the first time (the site runs on Moodle 3.5). The activity is set to open in a new window. It is a how to guide, so I don't need to track progress or assessment. It is loaded as a SCORM package. After seeing the issue, I wanted to try and load the web output, though can't see how to do that.
The CSS suggestion looks to be a logical solution, though in my situation there are two challenges with this - 1) I can't add custom CSS as the site uses a custom theme developed by the hosting Moodle partner and the option isn't in the theme settings
2) I could probably ask them to add it as part of support, though only want to do that if absolutely necessary. We have dozens of scorm packages of Storyline content on the same site and I don't know this would be affected.
Hi Alex, It works fine when we open the Rise SCORM in new tab.
but I want to open it in the same window, how to remove the extra scroll?
right now if we add this css and open the scorm in same window, it shows screen till the moodle header, rise course title not even show the start course button.
Is there any way that we keep open the Rise Scorm in same window and hide the moodle scroll?
It works fine when we open the Rise SCORM in new tab.
but I want to open it in the same window, how to remove the extra scroll?
right now if we add this css and open the scorm in same window, it shows screen till the moodle header, rise course title not even show the start course button.
Is there any way that we keep open the Rise Scorm in same window and hide the moodle scroll?
23 Replies
Hi Paul,
Thanks for sharing an image showing the two scroll bars. Does Moodle embed the content inside a frame? That could be what's causing the duplication and odd scaling of the Rise content.
Have you tried maximizing the browser to see if those scroll bars disappear? I would also look at how the course appears when viewed at SCORM Cloud, as it's a standard for LMS testing. This article will get you started on setting up a course there!
Hi Ashley,
Looks lovely in scormcloud, no problems at all.
Standard moodle instance = no difference. Have tried putting the window height and width to 100% and in a new window, no difference. Not sure what else I can change to make a change etc....
Maybe someone who uses moodle knows a bit more?
Hi again, Just seen this is most likely caused by the moodle theme we are running. Lots of complaints about this bug in earlier versions of moodle but as I run 3.2.2+ it must be the theme. Anybody know any better just let me know.
Thanks.
Hi Paul,
Thanks for the update - I know we've got a few Moodle users here in the E-Learning Heroes community, so hopefully they're able to help!
I also wanted to let you know it appears that you may have two Articulate IDs/ELH profiles - something to keep in mind as only one will be associated with your subscription for Articulate 360.
Hi Paul, did you ever resolve this issue with the two scroll bars? I am experiencing the same thing and have not been able to resolve it so far. My Moodle support say the issue is with Rise and Articulate say the issue is with Moodle.
Many thanks.
Hi K A,
Sorry to hear that you've run into an issue with this. I know this was an issue previously that was addressed and corrected as you can see here.
Are you able to replicate this behavior in SCORM Cloud or is the issue limited to your LMS? I know that helps pinpoint the project file vs LMS easily :)
Hello, I have this same issue in Moodle 3.3.1+. Did you ever find a fix for it? I'm really enjoying Rise and would like to use it but the double vertical scroll bars are a bit ugly looking.
Hi there James,
Sorry you're running into this, too. Do you know if the double vertical scroll bars appear in other LMS environments, or is it happening only in Moodle?
If you'd like some help testing that, let me know!
Hi, I just tried my course on SCORM Cloud, it wouldn't let me upload a Scorm 1.2 file so I had to upload it as Scorm 2004. The extra scroll bar was not visible on SCORM Cloud which suggests it's a Moodle issue. Does anyone with Moodle experience know how to fix this?
Go to your Moodle theme and try to add these CSS codes:
#page-mod-scorm-player {overflow-y:hidden;}#page-mod-scorm-player #scormpage #scorm_object {
width: 100%;
height: 100%;
}
It will eliminate the outer scrolling bar when you open the SCORM page.
Credit to: Phillipe (https://moodle.org/mod/forum/discuss.php?d=348360)
Thanks Adrian (and Phillipe)! Worked for me. That's been bugging me for ages.
Hi,
I've viewed all posts on this topic but I'm having the same issue re double scroll bars. I know the Rise crew have stated this is fixed ... but not sure how it can be if I'm seeing it on Courses I'm creating today.
I'm not technical so unfortunately short-cuts as proposed in making changes to the CSS are not practical for me. Would therefore appreciate a solution that fixes this once and for all.
Tim
Hi Tim,
I’m sorry that you’re still seeing this problem on your end.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
Thanks Allison, have just created a ticket; 01668006 .
Regards,
Tim Lewis
Director
m: +61 447 644 574
e: tlewis@bevucation.com
w: www.bevucation.com
Perfect!
Also, I just thought I'd point out that when you respond directly from your email, your signature is appended to the message. You may want to pop in there and edit out any personal information that you don't want to share with the community.
Is there any update on this? We use Moodle and would like to use Rise courses, but when loaded as a SCORM package, we see the two scroll bars. Ideally there's no SCORM scroll bar and just one LMS scroll bar, with the SCORM dictacting the browser height. However we've been told it's very difficult to calculate the height dynamically.
That said, we're only using SCORM to track completion - Can the Web object export offer completion data somehow? All we need is complete/incomplete and maybe a quiz option.
Hi there, Fazzi. If the frame that Moodle is using to display your Rise 360 content is adding a scroll bar, have a look at your launch settings in Moodle. You might have the option to launch the course in a new browser window rather than in the LMS frame.
Web exports will not provide completion or quiz tracking for your course.
Adrian:
Thanks to you and to Phillipe. This worked for me in Moodle 3.2.8.
The double scroll bars killed the aesthetic quality of the Rise Presentations, but the css fix has resolved it.
Much Appreciated.
Hello All:
You can change the CSS in Moodle by doing the following:
In Moodle, go to Site Administration >Appearance > Themes > (Select your Theme here ) Mine is Adaptable > Custom CSS & JS.
Add the following code in the CSS Window.
#page-mod-scorm-player {overflow-y:hidden;}
#page-mod-scorm-player #scormpage #scorm_object {
width: 100%;
height: 100%;
}
Hi
I have the same double scroll bar issue, after loading a Rise course in Moodle for the first time (the site runs on Moodle 3.5). The activity is set to open in a new window. It is a how to guide, so I don't need to track progress or assessment. It is loaded as a SCORM package. After seeing the issue, I wanted to try and load the web output, though can't see how to do that.
The CSS suggestion looks to be a logical solution, though in my situation there are two challenges with this -
1) I can't add custom CSS as the site uses a custom theme developed by the hosting Moodle partner and the option isn't in the theme settings
2) I could probably ask them to add it as part of support, though only want to do that if absolutely necessary. We have dozens of scorm packages of Storyline content on the same site and I don't know this would be affected.
Any other suggestions welcome.
Thanks a lot Adrian, it works!
Hi Alex, It works fine when we open the Rise SCORM in new tab.
but I want to open it in the same window, how to remove the extra scroll?
right now if we add this css and open the scorm in same window, it shows screen till the moodle header, rise course title not even show the start course button.
Is there any way that we keep open the Rise Scorm in same window and hide the moodle scroll?
Thank you.