Hello, my team is experiencing significant issues with our RISE iterations. It keeps timing out and/or asking us to refresh or reconnect. Our network is strong and so is the configuration of our browsers.
Is this due to SO MANY consecutively on the cloud?
Hi there, Carlos. If you are having a slow response time when loading your dashboard or creating a new course, it could be a symptom of having many courses listed in your All Courses folder. If that's not the case, please connect with us directly by clicking here. Thanks!
HI Crystal, Im having the same issue as Carlos, really long loading time,
since we have mutiple course and languages i have a tone of courses listed in my All Courses folder, is there a way to fix this ? the time lost for every action is getting quite anoying
Hi Peter! Sorry to hear you are experiencing long loading time in Rise. Please open a case with us here so that a technical support engineer can work with you directly.
9 Replies
Same here!
Hi Emily and Amanda!
I'm really sorry for the trouble. We're aware of this issue, and we're working to stop the impact. You can see our status updates here.
@alyssagomez thank you!
Hi again! Rise 360 is running normally again, and we're closely monitoring. We'll keep you posted if anything changes.
Hi, we are experiencing significant issues with our RISE interface, its response is very slow. Could it be due to the quantity of contents we have?
Hi there, Carlos. If you are having a slow response time when loading your dashboard or creating a new course, it could be a symptom of having many courses listed in your All Courses folder. If that's not the case, please connect with us directly by clicking here. Thanks!
HI Crystal, Im having the same issue as Carlos, really long loading time,
since we have mutiple course and languages i have a tone of courses listed in my All Courses folder, is there a way to fix this ? the time lost for every action is getting quite anoying
Thank you !
Peter
Hi Peter! Sorry to hear you are experiencing long loading time in Rise. Please open a case with us here so that a technical support engineer can work with you directly.
Im reading more of these - ive been through 3 months of trouble shooting for Articulate and have now been told to have less blocks