Rise Vs Storyline Suspend Data
Our company recently switched from Storyline courses to Rise courses. We have noticed one thing when a user previously accessed the course using storyline the suspend data would write to the database on where that user was in the course and would return them to that location in the course as it is intended to do.
When we moved over to the Rise courses we never cleared out the data and now when the user goes into the course they are having problems loading and I am thinking this is due to the old Storyline data in the database and Rise cannot recognize the suspend data causing the course to have a problem loading.
Could this actually be the problem? When switching from Storyline to Rise should all of the data have been cleared? We still want to keep the user's score which I believe clearing the suspend data should not effect.