Forum Discussion

JessicaCrosthwa's avatar
JessicaCrosthwa
Community Member
2 years ago

Scorm file not downloading correctly

Hi All, 

My scorm file is downloading an old version... As you can see from the image, some files are from today, 12/04 and some are from 4/04. When we load the program into our LMS it is showing the version of the training from 4/04.  Any advice welcome. thanks! 

Rise 360
  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi Jessica! So sorry to hear that your SCORM file is downloading an old version of your course. 

    Please try the following:

    1. Ensure you are using a supported browser and that your browser is updated.
    2. Clear your cache. 
    3. Publish the course to LMS again.

    Are you still getting old files?

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