Storyline Blocks are fuzzy

Hi everyone, 

I inserted a Storyline Block for the first time into a Rise page. I noticed the quality isn't as good. It's fuzzy at any size (Full Width, Medium, and Small). Any ideas on how I can increase the quality? I can change the size of my Storyline slide if I need to...

Right now I have my Publishing Quality set to 9 (High Quality) and Image Quality set to 100%. I'm sure it's Rise's dynamic scaling that's making it fuzzy, so I wanted to see if anyone has found a way to clean it up. 

Thanks, 

Kristen

5 Replies
Katie Riggio

Hi there, Kristen. Thanks for sharing those details; I'd love to help!

To start, do you notice that loss of quality with your Storyline block in Rise on a particular browser or multiple ones?

And if you don't mind sending me your Rise course's Share link, I'd also love to run some tests in multiple environments!

Katie Riggio

Hi, Kristen. Sorry for any trouble there! My colleague, Richard, and I sent two follow-up emails from support@articulate.com to your work address on 7/5/2018. I just resent it–let me know if the forwarded email doesn't make it!

Perhaps it could've landed in the spam/junk folder? I'll be standing by!