I recently received a license from my company to use Rise 360. When I clicked on the link provided by my company it took me to the trial subscription and not the company subscription. Should I close the trial subscription? And if I do so will I lose the work I was doing under trial or can I save it somewhere and transfer to my company subscription?
I'm happy to chime in, and I appreciate Karl's help! It looks like you created a support case as well, and you're working with my colleague, Lejan. He suggested sending copies of your Rise courses to your paid subscription since your trial account uses a different email.
I encourage you to continue coordinating with Lejan until the courses are transferred. You're in good hands with him.
2 Replies
Did you use the same email address for your Rise trial and paid subscription accounts?
Hi Destinee,
I'm happy to chime in, and I appreciate Karl's help! It looks like you created a support case as well, and you're working with my colleague, Lejan. He suggested sending copies of your Rise courses to your paid subscription since your trial account uses a different email.
I encourage you to continue coordinating with Lejan until the courses are transferred. You're in good hands with him.