I am having problems when extracting PDFs. Many times, some letters won't appear or they are substituted by other letters/characters. Is there any way to export a PDF without errors?
Hi Ana and Karl! So sorry this is happening. We tried to replicate this but were unable to do so. I would suggest opening a case with us here so that we can investigate further. You'll be asked to share your Rise course so we can look into it.
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Hi Ana! So sorry to hear that when you save your Rise course to a PDF, some letters don't appear.
May I know if you are using a custom font?
Hi Hazel,
This is a consistent and repeatable problem for us.
We only use the Lato font, and after publishing a PDF, all instances of "fi" will be deleted and replaced with spaces.
For example, the word "office" will become "of ce".
The word "fix" will become " x".
Hi, Hazel! We use Montserrat and its variations. We also face problems with "fi", but have also been having problems with parenthesis, "x", "-".
Hi Ana and Karl! So sorry this is happening. We tried to replicate this but were unable to do so. I would suggest opening a case with us here so that we can investigate further. You'll be asked to share your Rise course so we can look into it.