The SL block does not work properly in Rise after publishing
Apr 17, 2019
Good afternoon,
I have prepared two Rise courses ("Зачем делать гидроизоляцию" и "Разновидности гидроизоляционных материалов"), which have the Storyline test blocks. Published the courses in scorm 1.2.
When I start the second course in IE, SL block works very strangely. It takes a long time to start, and then the loading circles hang on the screen when test questions are loading. The SL block is darkened with loading circles on the screen, but the test itself works.
In Chrome the course either does not start at all or again I have a dim screen.
I don't have such problems with the first course. I have used SL from it as a template for creating the SL test block for the second one.
I need to finish the project by next Monday, but the course does not work. Please help.
Link to Review 360: https://rise.articulate.com/share/e1GkRM16YJO6OonfA0-H7e4ISazWzuOk
An at the attachment you can find screenshots.
3 Replies
Hi Mikhail,
It looks like you already reached out to our support team about this issue, which was the right thing to do! I'm sure they'll take great care of you.
In the meantime, if there's anything else I can do to help, please let me know!
Hi Allison.
Thank you for your answer.
Your support team contacted me about the issue. But at that moment nothing helped.
You can see that two Rise courses with almost the same SL blocks work. I used the same SL file for creating these blocks. The difference is only in different questions banks. One works fine, and another one works with the error.
Link: https://360.articulate.com/review/content/1ab7db5d-cef9-4cfb-8281-81c6cafdab91/review
Hi Mikhail,
I'm sorry that their solutions haven't been helpful yet! Unfortunately, I'm not sure how to help you out here. I'm sure they'll get back to you soon with some other ideas.
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