Since 2 days the exported contents no longer work as TinCan. The course opens and the page remains white. The same course exported as TinCan 3 days ago works fine. Has anything been changed in the export?
EDIT: Same if I start it locally. Files unzip, start the index.html, browser opens and remains empty.
Now i have the same course twice. Once exported on Monday, it works without any problems (in LMS and locally) and the same course exported today, which just doesn't work anymore. I cannot share this with you here in forum because of the sensitive content. Where can I send you both .zip?
We have the same problem. Exporting TINCAN and they are not working exactly as Vertikom described. Trying courses that were exported last week and all works. Please update us as well once it's fixed.
We are also having this problem when exporting for TinCan xAPI. Our courses worked fine when exported last week but now only show a blank white page when opened. Please update us as well when this is fixed!
Thanks for the reply, Vertikom. Just a heads up that you did share one of your output files here. Feel free to delete it if you would like to remove it from the public discussion. Opening a case will help us get details like which LMS you're using, and we can work together on testing this out.
Anyone else who's experiencing issues with Tin Can output on their LMS, starting a case with us here will be the fastest way for us to identify the common denominators and get working on a fix!
Hi everyone! We've made an update to our Tin Can output that should allow your content to launch normally. Please let me know if you're still having trouble.
Hi everyone, I'm experiencing this same issue right now. I made TinCan exports last week and it worked fine. Today, this issue appeared. I updated my Storyline to the latest version. @Crystal do you maybe have a solution?
We can take a closer look at what's happening. Can you privately share your Rise 360 output with my team here? Let us know what you're experiencing, and we'll see how we can help.
16 Replies
Hi there, Vertikom. Thanks for reaching out. My test course hosted in SCORM Cloud was able to launch normally on supported browsers.
I'd like us to be able to have a closer look at your course, however. Can you share details with us here so we can get started? Thanks!
Hi Crystal, what details do you want to know? I export the course like every day. All others exported courses before monday works like a charme.
Here is an example from a moment ago. Same like my first post, will not start local on browser or in our lms. Opens still white/blank page,
Now i have the same course twice. Once exported on Monday, it works without any problems (in LMS and locally) and the same course exported today, which just doesn't work anymore. I cannot share this with you here in forum because of the sensitive content. Where can I send you both .zip?
We have the same problem. Exporting TINCAN and they are not working exactly as Vertikom described. Trying courses that were exported last week and all works. Please update us as well once it's fixed.
We are also having this problem when exporting for TinCan xAPI. Our courses worked fine when exported last week but now only show a blank white page when opened. Please update us as well when this is fixed!
Thanks for the reply, Vertikom. Just a heads up that you did share one of your output files here. Feel free to delete it if you would like to remove it from the public discussion. Opening a case will help us get details like which LMS you're using, and we can work together on testing this out.
Anyone else who's experiencing issues with Tin Can output on their LMS, starting a case with us here will be the fastest way for us to identify the common denominators and get working on a fix!
TinCan/xAPI does not work for us either. Error message in console:
DevTools failed to parse SourceMap: and then path to .map files that do not exist.
Does not work in LMS or started from desktop.
We started a case as well.
I opened a ticket (02194310) and attached the 2 exports.
Thanks folks! We're working on this issue now. I'll let you know as soon as there are any changes.
Tested locally. The following line is missing right before the end of body tag
<script src="lib/main.bundle.js"></script>
Thanks, Stephanie! We've included that information in our report of the issue.
Hi everyone! We've made an update to our Tin Can output that should allow your content to launch normally. Please let me know if you're still having trouble.
Hi everyone, I'm experiencing this same issue right now. I made TinCan exports last week and it worked fine. Today, this issue appeared. I updated my Storyline to the latest version.
@Crystal do you maybe have a solution?
Hello, Maja! We'd be happy to take a closer look.
Would you mind sending your TinCan output file to our team by clicking here? We'll be standing by!
Same issue here. There is a problem with the latest updates! Please fix ASAP.
PS. Why not rename it to xAPI whilst you're at it.
Hello there,
We can take a closer look at what's happening. Can you privately share your Rise 360 output with my team here? Let us know what you're experiencing, and we'll see how we can help.
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