Hi all, I need your help, please. I want to transfer Articulate content to Thinkific but there's an error code here. I have no idea what the root cause is.
Found the root cause on my end. Their Security team has recently blocked all .svg files from being uploaded to Thinkific for security reasons. This means that if you try to upload any new content with this file type, you'll receive a "403 Forbidden" error message.
I'm having this same problem and my course is supposed to go live on the 2nd as well. I tried to publish my course from the web via articulate 360 but not sure if I am doing something wrong. I'm sharing my file from google drive, could that be the issue?
Hi Lacretia! After publishing your course for the web, did you upload or host it in Google Drive?
If so, try hosting your course with a different web server to see if you encounter the same behavior. You can also try Amazon S3 to see if that delivers your content better than Google Drive. See the article below to learn more:
9 Replies
I have the same issue and it's very urgent since my course is going live on 2nd of January. I need to upload my Articulate files to Thinkific asap!
This is the code I am getting and it looks the same as yours
Expected(200) <=> Actual(403 Forbidden) excon.error.response :body => "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>PHAS64JCCSTTFSYE</RequestId><HostId>04ECWN2eWPn0bg/RB1DwIWPtnZTd3cxLy7v0IOMWPqRYM1I9V8HGrbcolYqxhbFe2npNS+HplCU=</HostId></Error>" :cookies => [ ] :headers => { "Connection" => "close" "Content-Type" => "application/xml" "Date" => "Wed
This may help Importing Adobe Captivate, Articulate Storyline, and Other Multimedia Content to Your Course – Thinkific
Did you find a solution by any chance? I have been in touch with Thinkific but have not been able to resolve the error code issue.
Did you read the article I posted
Thank you! Yes, I did read it. Unfortunately the link for "Learn how to export content from Articulate Storyline" does not work. All the other things I made sure that I did them,
I was just wondering if the person who asked the question in the first place might have been able to resolve the issue
You can publish to web from the bullish dialogue opened from the home tab
Found the root cause on my end. Their Security team has recently blocked all .svg files from being uploaded to Thinkific for security reasons. This means that if you try to upload any new content with this file type, you'll receive a "403 Forbidden" error message.
I'm having this same problem and my course is supposed to go live on the 2nd as well. I tried to publish my course from the web via articulate 360 but not sure if I am doing something wrong. I'm sharing my file from google drive, could that be the issue?
Hi Lacretia! After publishing your course for the web, did you upload or host it in Google Drive?
If so, try hosting your course with a different web server to see if you encounter the same behavior. You can also try Amazon S3 to see if that delivers your content better than Google Drive. See the article below to learn more:
Rise 360: Publishing Content for Web Distribution
If you continue to encounter the same issue, please open a case with us here so that our Support Engineers can dig deeper into the issue.