I duplicated a course, exported the XLIFF file. We do not have a translation tool, therefore changed the XLF file to a Doc file, manually completed a translation while maintaining the format/structure of the file. Saved the file as an XLF file and when attempting to import the translated file the tool remains at the "processing translation status" I have attempted several times, the longest the status has spun is approximately 30mins before I exited the tool.
I also noticed that the exports have an additional phrase that Does NOT exist in our trainings. The phrase is embedded at the mid-way point and reads "
“When we show up to the present moment with all of our senses, we invite the world to fill us with joy. The pains of the past are behind us. The future has yet to unfold. But the now is full of beauty simply waiting for our attention.”
I am having the same issue. Tried several formatting of the XLIFF translation and none of them uploaded. Not even when I tried to upload the "original file" exported in "Step 2". The loading-animation remains forever on the status "processing translation".
I'm sorry to hear that you're having difficulty importing your XLIFF translation into Rise. You mentioned that even uploading the original file does not work. Have you tried downloading a fresh version of the translation file, and do you still run into the same issue? If you still get the same issue, please open a support case here. Our Customer Support Engineers will work with you directly to troubleshoot the problem. Thanks!
We were having the same Processing issue - One of our developers was able to resolve it by making sure the translation source document was pulled directly from the version you are importing the translation file into. Ex - We did a Save-as with "Japan" - but sent the source file from the original - not the Save-as Japan version and it would not load. We went back to the original, saved an English backup copy - then uploaded the Japan translation to the original - and it worked instantaneously. Hope this helps others. Good luck
This was exactly the solution for me as well. I exported the file first, then made the copy, and tried to import into the copy but that won't work. The export must go back into the exact course you got it from-- even if the copy is exactly the same.
12 Replies
I am having the same issue since Friday as well. When I import an xliff file it takes forever to process and nothing happens.
I am also having this same issue trying to import an XLF file type.
I also noticed that the exports have an additional phrase that Does NOT exist in our trainings. The phrase is embedded at the mid-way point and reads "
“When we show up to the present moment with all of our senses, we invite the world to fill us with joy. The pains of the past are behind us. The future has yet to unfold. But the now is full of beauty simply waiting for our attention.”
Very Odd.
Me too, I have just noticed this as well! It was definitely not in our source file.
I am facing the same problem with both Rise and Storyline
I am having the same issue. Tried several formatting of the XLIFF translation and none of them uploaded. Not even when I tried to upload the "original file" exported in "Step 2". The loading-animation remains forever on the status "processing translation".
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Hi Richard,
I'm sorry to hear that you're having difficulty importing your XLIFF translation into Rise. You mentioned that even uploading the original file does not work. Have you tried downloading a fresh version of the translation file, and do you still run into the same issue? If you still get the same issue, please open a support case here. Our Customer Support Engineers will work with you directly to troubleshoot the problem. Thanks!
Hi,
Thank you for the response. I finally got it to work with a new export.
Thank you,
Jen Anderson
LMS Administrator/ Instructional Designer
Cheyenne Regional Medical Center
Hi all,
One of my colleagues showed me this thread which explains why it's happening and offers a solution. Hope it helps!
Thanks
We were having the same Processing issue - One of our developers was able to resolve it by making sure the translation source document was pulled directly from the version you are importing the translation file into. Ex - We did a Save-as with "Japan" - but sent the source file from the original - not the Save-as Japan version and it would not load. We went back to the original, saved an English backup copy - then uploaded the Japan translation to the original - and it worked instantaneously. Hope this helps others. Good luck
Clair see my post down below to see if that will help you
This was exactly the solution for me as well. I exported the file first, then made the copy, and tried to import into the copy but that won't work. The export must go back into the exact course you got it from-- even if the copy is exactly the same.