Types of Video Files Compatible in Rise

Jan 11, 2019

Hi! I am having a hard time finding information on the types of videos available to upload in Rise. I am looking at a video software and want to make sure before we get it that I can put it in our Rise courses. 

I know you can upload .mp4 videos to Rise, but can you upload .MOV , AVI , or .WMV files as well?

Thank you

30 Replies
Renz Sevilla

Hi Thomas,

Could you try the following:

  • Exporting again for web and uploading a fresh version of the course.
  • Creating a duplicate and exporting again for web.
  • Reuploading the video to that course and deleting the original block and exporting again for web.

    If these steps don't resolve the issue, I would suggest opening up a case with us and sharing a copy of your course so we can investigate further.