29 Replies
Renz Sevilla

Hi Thomas,

Could you try the following:

  • Exporting again for web and uploading a fresh version of the course.
  • Creating a duplicate and exporting again for web.
  • Reuploading the video to that course and deleting the original block and exporting again for web.

    If these steps don't resolve the issue, I would suggest opening up a case with us and sharing a copy of your course so we can investigate further.