I am suddenly unable to delete markers inside a labeled graphic content block. The delete/trash can icon is now missing (see attachment). This function was working just fine earlier today. Is anyone else experiencing a similar issue in Rise? Will log a ticket, but thought I'd search this forum and post if needed.
Investigating - Hello, Rise 360 users. You may have trouble deleting images or logos in Rise while editing courses right now, and the trash can icon on some blocks may be missing or showing up incorrectly. We're investigating what's going on, and we'll keep you posted. We're so sorry for the trouble.
Hi everyone. We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can icon on some blocks may be missing or showing up incorrectly.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Hi folks! We experienced issues in Rise 360 (https://www.articulatestatus.com/) earlier today, but now everything is working normally again.
If you're still having trouble deleting images and logos, please open a case here (http://articulatecase.com), and we'll investigate the problem with you!
6 Replies
Hi John,
I'm having the same problem.
Hi Karl,
Thanks for the confirmation. Good to know it's not just me. :-) Fingers crossed it's resolved soon. Time for an early lunch! :-)
Investigating - Hello, Rise 360 users. You may have trouble deleting images or logos in Rise while editing courses right now, and the trash can icon on some blocks may be missing or showing up incorrectly. We're investigating what's going on, and we'll keep you posted. We're so sorry for the trouble.
https://www.articulatestatus.com/
Hi everyone. We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can icon on some blocks may be missing or showing up incorrectly.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Working for me now. Thanks for the quick turn-around!! :-)