Unable to open SCORM File

Hello!  I've exported many SCORM files for a client, all with the same settings, yet one of them is not able to open.  I've re-published the course several times, exported it and zipped it.  The client has been able to open all other SCORM files I sent, except this one.  Please find attached a screenshot of the error message they are getting when trying to open the file.  Thanks for your help!

4 Replies
Renz Sevilla

Hello Mickey! 

 I’m sorry that you’re having some trouble with this particular output file.

You can try renaming the course before export or the actual file as I noticed in your screenshot the name is quite long and includes characters like parentheses. This seems to be a Windows related error message, and I can suggest taking a look at proper file naming conventions here for Windows.

If you still have trouble,  you can have our Support Team take a look. You can submit a case here. We'll reach out to you soon!