does anyone has issue uploading your own image onto Rise platform? I can't seemed to do it and it kept giving me error using the "Upload Image" function.
I had been having trouble with certain file types, particularly SVG, which would appear to upload and then just sit there. I tracked it down to the CRUSH_IMAGE call (https://rise.articulate.com/api/rise-runtime/ducks/rise/uploads/CRUSH_IMAGE) that is done seemingly to optimise the image, which would just stall on some images and not others, meaning the upload never appeared to finish. Modifying the source file (even sometimes by one byte) and re-uploaded would sometimes be the fix.
/update
the _NOPROCESS_ filename hack is also a fix for me.
2 Replies
Hi Jojo,
Thanks for reaching out to our support team. Feel free to respond to Mick if you see the issue again after trying out his recommendations.
I had been having trouble with certain file types, particularly SVG, which would appear to upload and then just sit there. I tracked it down to the CRUSH_IMAGE call (https://rise.articulate.com/api/rise-runtime/ducks/rise/uploads/CRUSH_IMAGE) that is done seemingly to optimise the image, which would just stall on some images and not others, meaning the upload never appeared to finish. Modifying the source file (even sometimes by one byte) and re-uploaded would sometimes be the fix.
/update
the _NOPROCESS_ filename hack is also a fix for me.