I continue to have difficulty uploading gif files into a Rise course. The file is 15 MG. What help can you provide for how to ensure that the gifs I create will readily upload into a Rise course?
Interestingly, I am able to upload some, but not all, regardless of the file size. The process seems to time out and tells me the file could not be uploaded.
I'd be happy to take a closer look at all of your GIF files and test them on my end. Feel free to upload to this thread or privately within a support case.
3 Replies
Hi Jim,
I uploaded a GIF to a course yesterday and it worked fine.
But it was small, and nowhere near your 15 MB file.
Interestingly, I am able to upload some, but not all, regardless of the file size. The process seems to time out and tells me the file could not be uploaded.
Hi Jim,
Thanks so much for reaching out! Sorry to hear you're having issues with your GIF files within Rise 360. I understand your frustration.
In order to better understand your setup, I have a few questions:
I wanted to confirm with you that the media file size limit is 5GB.
I'd be happy to take a closer look at all of your GIF files and test them on my end. Feel free to upload to this thread or privately within a support case.
Looking forward to hearing from you!