Hi Ed! So sorry to hear that you're getting error messages when uploading most of your videos to Rise 360. Can you share the error message or a screenshot of the error?
In the meantime, please try the following:
-Please check if you are using a supported browser and that your browser is updated. Once updated, restart your browser and try uploading videos again. Does the issue persist?
-Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
-Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Do you still get the same issue when in Incognito?
-Restart your computer.
-Clear your cache to see if it will resolve the issue.
1 Reply
Hi Ed! So sorry to hear that you're getting error messages when uploading most of your videos to Rise 360. Can you share the error message or a screenshot of the error?