I developed videos using an app called Toonly. When I import them into Rise360, the quality degrades. Specifically, the text develops a drop shadow. I have tried with multiple fonts, both native to Toonly and others suggested for video. I have contacted their support team, but thought I would post here too.
Rise 360 does compress videos, but I wouldn't expect the compression to add a drop shadow to the text inside the video.
Would you mind sharing the original video file with our Support Engineers? We'd like to test importing it into Rise 360 from our side. We'll delete it when we're done testing.
Stephan Brown
Instructional Technology Specialist
Office for Student Support Programs and Services
Pasco County Schools
7227 Land O Lakes Blvd.
Land O' Lakes, FL 34638
Office 813-794-2600
Fax 813-794-2117
www.pascoschools.org
My Calendar
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6 Replies
***EDIT***
Folks at Toonly seem to think it is an issue with video compression in Rise360. Is there an option in Rise to upload with original quality?
Hey Stephan,
Rise 360 does compress videos, but I wouldn't expect the compression to add a drop shadow to the text inside the video.
Would you mind sharing the original video file with our Support Engineers? We'd like to test importing it into Rise 360 from our side. We'll delete it when we're done testing.
Stephan Brown
Instructional Technology Specialist
Office for Student Support Programs and Services
Pasco County Schools
7227 Land O Lakes Blvd.
Land O' Lakes, FL 34638
Office 813-794-2600
Fax 813-794-2117
www.pascoschools.org
My Calendar
CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system.
Thank you for your cooperation.
Hi Stephan!
It looks like you shared your signature with contact information in the public forum. Feel free to edit your reply here!
Just curious, did any resolution ever come of this?
Hey Samantha! Are you running into a similar issue with your video in Rise 360? Tell me more about what you're seeing. I'd love to help!
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