Video in Rise

Hey Matt, happy to help!

Tell me more about how you added the video to your Rise 360 lesson. Did you upload a video from a file, embed a web-hosted video, or add a video in a Storyline Block?

Also, do you notice that this happens in one particular browser, or in any browser you use?

Thank you.

I uploaded the mp4 videos to Articulate 360, then added them to the course from there, into Rise. Fine in preview, but not as a Scorm.

I've tried it in both I.E and also Chrome

Hi Matt!

Instead of first hosting your video on Review 360, upload it directly to Rise 360. This method should work well in preview and in the published SCORM file.

• From the blocks shortcut bar, click Video.
• In the upper-left corner of the block, click Edit.
• Click Change to upload your MP4 file. 

Sorry Alyssa, I forgot to mention that the videos have closed captions, so they were created in Storyline, then imported into Rise as a Storyline file. When the user plays the video there is the option to have the cc if required.

I have found a workaround, which is to have a Play button, then to click the video afterwards. In Preview you have to click x2 times, but when published as a Scorm you only have to click once.

Where the videos were playing automatically, you now only have to click once. Not an ideal solution but one that works for now.

Thanks

Hey Matt,

Thanks for the update, and I'm glad you found a workaround. 

I'm still curious to see your set-up, though. If you'd like a second pair of eyes on this, our Support Team is here to help. Send the Share link to us here and we'll take a look. 

Ok Alyssa, which one should I send, my workaround or the one that plays automatically?

Thanks,

Matt

Hi, Matt! Send us the Rise 360 Share link to the course with the video that plays automatically in the LMS. We'll give it a test on our side. Thanks!

Hi Alyssa, sorry to jump on this but is there a way to have the video play automatically when inserting directly into Rise?

Hi Amanda!

Learners will have to click a Play button to start a video in Rise 360. However, our team has a feature request logged for playing videos automatically, and I'll make sure your voice gets added to the discussion.

Let me know if you have any other questions.

Alyssa,

I'm having a similar problem.  I created two short storyline files (.story).  I published them both into Review 360 as the instructions show here: https://articulate.com/support/article/Rise-Use-Storyline-Blocks-to-Embed-Storyline-360-Courses and added them into my Rise course (in 2 separate blocks).

There are TWO odd things happening:

1) When I preview the entire course in Chrome, both videos have a play button, and they don't play until the user clicks it. (GOOD!)  But when I preview in IE, both videos begin playing automatically.  And because there are no "controls" on them, there's no way to stop them.

2) When I publish the Rise course into our LMS (Adobe Captivate Prime), and I open the course through the LMS using Chrome, the first video is fine, but the second video plays automatically.  When I open the course through the LMS using IE, BOTH videos play automatically.

Any thoughts on how to stop this?  I can think of a workaround which is to put a NEXT button before the video so at least it won't start playing until the user has read the block before, but still...the video shouldn't be playing automatically.  Let me know if I should send you the file in some way.

Hi there, Ioulia! There are a few factors at play:

• Storyline blocks will play automatically by default, even if there are several.
• You may see a play button if the Storyline interaction contains audio or video media on the first slide.
• Chrome restricts media from automatically playing in most cases, and Internet Explorer does not.

To make a consistent experience for learners on all browsers, here's what I'd recommend:

If the first Storyline block includes audio or video that automatically plays, include an intro slide to allow the learner to initiate that media. To prevent subsequent Storyline blocks from playing at the same time, you can either include an intro slide or use a Continue button block in the Rise 360 lesson. Using a continue button will keep content hidden until the learner chooses to continue.

Does that help?

Hi there!

Yes, it helps. I thought I read that videos do NOT play automatically in Rise, but I guess that was for NON-storyline imported content.

I still don't know why one of my storyline files was autoplaying and one was not (when previewing in IE) since they both have me talking immediately. Regardless, I figured an easily solution was to just put the Continue button before the block (which you confirmed) - and all is well!

Thank you!

Awesome; happy to help!

Quick note - when you reply via email, it includes your email signature with contact information in the public discussion.  You can edit it out of the post here if you wish!