Rise 360 is flipping my videos

Dec 08, 2023

Hello, I am trying to upload videos to my course. They are filmed in portrait mode but when I open the file on my computer they still play in the correct way - when I upload them to the course on Rise, it flips the video on its side.

Can someone help?

Thanks - I'm on Windows.

5 Replies

Thomas Fradgley

5 months ago12/11/23 at 8:01 pm (UTC)

I have the same thing. Sorry no help but would like an answer too

Michael Marcos
Staff

5 months ago12/12/23 at 7:51 pm (UTC)

Hello Unitas and Thomas. This should be fixed, if you re-upload the affected clips they should show correctly in Rise now.

Lindsie Schoenack

1 month ago03/27/24 at 8:27 pm (UTC)

Hello @Michael Marco, I'm experiencing this same issue. The video was take on my iphone in a vertical format. When I uploaded the video to Rise, it turned the video to horizon orientation. Any guidance for me, here? Thank you

1 month ago03/27/24 at 8:27 pm (UTC)

Also, I'm working in Windows environment

Luciana Piazza
Staff

30 days ago03/28/24 at 1:24 pm (UTC)

Hi Lindsie,

Thanks for reaching out! I wasn't able to replicate this behavior on my end.

Could you please clarify what block type you are using? ( For example, an Interactive Block or a Video Block)
Do you notice any difference if you modify the orientation of your video on your phone before uploading?
If you insert another vertical video from your phone into your course, do you experience the same behavior with the orientation flipping?

Looking forward to hearing from you!