Is anyone having issues with videos in Rise. I have created several courses uploading mp4 videos and I had no issues. Last week I had to update a course (content only) and when I re-uploaded the course the videos were not working. I have deleted all of the videos and tried to upload them. Attached is a screen shot of the error message.
Thanks Mohit, but we are downloading .mp4 and it still does not work. I have tested with some videos we have in Youtube which has https format and it still does not work. The new update they did on Rise has affected the ability to download videos.
Does the video still work in the Rise Share link version of your course, and only shows that error message in your server/LMS? Also, the ability to download (or not download videos) can also be a browser specific setting. Have you tried testing the course in a few different browsers?
Hi! I know this is old but I'm having the same issue with uploading one specific video to Rise. I just uploaded another video to a different part in the course and it worked ok. My colleague also is having the same issue. I deleted that block and tried again but I'm running into the same problem. I tried playing the video outside of Rise and it worked fine.
Hi Liv! I'm sorry that's giving you trouble. Could you privately share that video file with us by clicking here? We'll do some testing and let you know some next steps.
Hi guys, i'm having the same issue with all videos I upload. I've exported as a scorm package and uploaded to our LMS to see if it would work but no dice. Any ideas?
Hi Lisa! I'm sorry you're running into trouble with your videos.
Please try deleting one of the video blocks from the course, then add a new video block. Re-upload the video, and let us know if you see an improvement.
If not, we'd love to test your SCORM output file from our side. You can send it to us privately by clicking here.
I am having issues wiht Rise 360 and loading a video. I have tried it in MOV and MP4 format. It plays on my computer in both my MAC and my Del so system works for both. But when I upload to my Rise course, it says it says"The medi could not be loaded, eithe rbecause th server or netowrk failed or the format is not supported.
I have tried removing the video block and adding it again, I've tried from 2 computers. Nothing works.
Hi. I am having the same issue as others. I have been using Rise for about 9 months but the past few days when I try to upload ANY videos into the Rise lesson I'm building, I am getting the message "The media could not be loaded, either because the server or network failed or because the format is not supported." I had no issues just a few days earlier with uploading videos with exactly the same format - all mp4 format and under 10 MB. I use Google Chrome and recently updated, so not sure it that is the issue, but I've tried uploading videos from 2 different Macbooks and still have same issue.
I am sorry to hear that your videos aren't playing in your Rise 360 course. I am glad to see that you are already working with Chester, one of our technical support engineers. I hope this gets fixed soon.
10 Replies
Thanks Mohit, but we are downloading .mp4 and it still does not work. I have tested with some videos we have in Youtube which has https format and it still does not work. The new update they did on Rise has affected the ability to download videos.
Hi Marcela,
Does the video still work in the Rise Share link version of your course, and only shows that error message in your server/LMS? Also, the ability to download (or not download videos) can also be a browser specific setting. Have you tried testing the course in a few different browsers?
Hi! I know this is old but I'm having the same issue with uploading one specific video to Rise. I just uploaded another video to a different part in the course and it worked ok. My colleague also is having the same issue. I deleted that block and tried again but I'm running into the same problem. I tried playing the video outside of Rise and it worked fine.
Hi Liv! I'm sorry that's giving you trouble. Could you privately share that video file with us by clicking here? We'll do some testing and let you know some next steps.
Hi guys, i'm having the same issue with all videos I upload. I've exported as a scorm package and uploaded to our LMS to see if it would work but no dice. Any ideas?
Thanks
Hi Lisa! I'm sorry you're running into trouble with your videos.
Please try deleting one of the video blocks from the course, then add a new video block. Re-upload the video, and let us know if you see an improvement.
If not, we'd love to test your SCORM output file from our side. You can send it to us privately by clicking here.
I am having issues wiht Rise 360 and loading a video. I have tried it in MOV and MP4 format. It plays on my computer in both my MAC and my Del so system works for both. But when I upload to my Rise course, it says it says"The medi could not be loaded, eithe rbecause th server or netowrk failed or the format is not supported.
I have tried removing the video block and adding it again, I've tried from 2 computers. Nothing works.
Can someone help me here?
Hi Janet! Looks like you opened a case with us and reformatted the files so now they're working.
Glad you were able to fix the issue on your end and hope sharing that reformatting the video files helps others in the community with the same issue!
Hi. I am having the same issue as others. I have been using Rise for about 9 months but the past few days when I try to upload ANY videos into the Rise lesson I'm building, I am getting the message "The media could not be loaded, either because the server or network failed or because the format is not supported." I had no issues just a few days earlier with uploading videos with exactly the same format - all mp4 format and under 10 MB. I use Google Chrome and recently updated, so not sure it that is the issue, but I've tried uploading videos from 2 different Macbooks and still have same issue.
Hi Tufts Office of Equal Opportunity,
I am sorry to hear that your videos aren't playing in your Rise 360 course. I am glad to see that you are already working with Chester, one of our technical support engineers. I hope this gets fixed soon.