Video not playing in the Review Version

Nov 26, 2019

I added an MP4 video created in Storyline to Rise but when I publish my course and try to view the video in the Review version, the video is not playing. I am getting an error message that the media cannot be loaded either because the server connection has failed or format is not supported.

4 Replies
Crystal Horn

Hi there, Shailesh. We're seeing this error message on a handful of videos in Rise 360 lessons exported to Review 360 or an LMS. We would love to help:

Let me know how you make out!

Alyssa Gomez

Hello, everyone! In today's update for Rise 360, we fixed an issue where video blocks displayed an error message that the media cannot be loaded.

To correct the issue for an existing course, upload the affected videos again, then export the updated course for your LMS or republish it to Review 360.

You can check out the release notes here. Have a great day!