Video error in Rise

We are encountering an interesting issue with the videos we have in a Rise course. Basically, they occasionally (especially the first time the lesson is opened) will not play. I have attached an image of the error received. 

Some information:

  • Built in Rise.
  • Video is an MP4. 
  • Multiple videos in the course which do not play intermittently. 
  • Often if we leave the lesson and return, the video will work fine. 
  • Using the latest version of Edge Chromium Version 85.0.564.70.
  • Issue occurs in both Preview and when published and in LMS (Workday).
  • Issue occurs for multiple users, from multiple PCs. 
  • Our IT department has been contacted and can not find or correct the issue. 
  • Followed Articulates advice and deleted the block, then rebuilt the block. No change. 
  • Followed Articulated advice and simplified the video file name. No change.
  • Tried duplicating the course. No change. 
  • Tried reducing the video size. No change. 

I think that is everything. Any help or suggestions would be appreciative. 

5 Replies
Formation Moortgat

Hello!

I have exactly the same problem with the videos and tried the same things (no success). All my modules can be affected by this problem (even the ones that had always worked perfectly in the past).

Moreover, I noticed another problem: the Storyline interactive block disappear randomly after an export.

I used RISE since the beginning and these 2 problems are quite recent for me.

PS: the problem is not linked to an LMS because we can experience them just after the export (by launching the index.html file in a local mode).

I will open a support case because I am unable to export my modules at present time.

Laurent (France)

Crystal Horn

Hi there, Laurent. We are working on a fix for the issue with your Storyline blocks. I'm sorry for the trouble! We should be able to release that fix soon, and I'll post here when it's ready.

Yes, I think it's a good idea to start a case about the video issue. I didn't see a case under the email you have attached to your E-Learning Heroes profile, so here's the link so you can start one.

Fengos N

Hi there, I'm also facing this issue. I have a strict deadline with my client for tomorrow and I can't see this will be fixed soon! I month ago I was able to export all my courses to lms and web format without encountering this issues related to the video blocks. Does anyone know a workaround or anything?

Edit: after uploading the courses to my web site, videos seem to play correctly. I hope that it will be the same with lms publishing. I'll try by uploading one to SCORM Cloud and see if they are correctly played.