Videos will not play back in Rise 360
Dec 07, 2021
Hi. I am new to Rise 360 and my .mp4 videos are not playing back. They appear to load but when I click play in preview it says "the media could not be loaded, either because the server or network failed or because the format is not supported." My co-worker who is previewing is getting the same error message.
These are video files housed on my desktop, averaging 30 MB and exported as 740. I've tried renaming the files and exporting to 1060.
I have tried Chrome and Edge and have cleared my cache for both.
If I cannot get them to work I will need to abandon using Rise, which I really love. Please help.